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Mô tả công việc
We're seeking a talented Technical Support Engineer to join our growing team to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
YOU WILL:
Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer .
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Provides feedback to improve products to more senior engineers or technical advisors.
Shift Availability:
• Fixed Night Shift during 10PM - 7AM
• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off)
• Holiday shifts will be registered in advance
• Any shift or schedule changes will be notified by the department head
Yêu cầu
Requirements:
Open to Freshers
Tech or Customer service backgrounds - only requires fluency in English (equivalent to IELTS Speaking 6.5 and above).
Good customer service sense, emphasizing empathy, patience, and active listening.
Passion for technology and a desire to learn and grow within the IT industry.
Strong problem-solving and analytical skills.
Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage.
Quyền lợi
Benefits
100% salary during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
Training offered
20 days /year (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Activities: Birthday party, Employee engagement activities.
Salary range : 19,000,000 - 24,000,000 Gross
Thông tin khác
Địa điểm làm việc
- The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City.,Hồ Chí Minh
Việc làm Hồ Chí Minh
Việc làm Thủ Đức
Thông tin chung
- Ngày hết hạn: 20/06/2025
- Thu nhập: 19 - 24 triệu VNĐ
Nơi làm việc
- - The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City.,Hồ Chí Minh
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
