IT Support Specialist

Tóm tắt công việc
As a key contact in our IT Service Desk, you will support colleagues with all IT-related issues and ensure smooth daily operations.
Act as the first point of contact for internal IT support requests
Receive, prioritize, and resolve incidents and service requests using a ticketing system
Install, configure, and maintain workstations and peripherals (desktops, laptops, smartphones), including regular updates and patching to keep devices secure and up to date
Support onboarding and offboarding processes, including account setup, permissions, device provisioning, and user introduction
Ensure proper deactivation of accounts and return of hardware during offboarding
Ensure IT equipment (workstations, conference technology, etc.) is properly set up and functioning for daily use
Assist in monitoring IT systems and proactively identify issues
Additional responsibilities may include:
• Assist in administering local Active Directory and supporting Microsoft 365 environment management
• Assist in managing user accounts and access rights in Entra (Azure AD), Exchange Online, Teams, SharePoint, and related services
• Assist with procurement of hardware and software, including license and maintenance tracking
Working time
1 position: from 13:00 to 22:00 Vietnamese time
40h work/week 8h/day: Monday - Friday.
Competitive salary with the benefit of taking over your state social insurances, health insurance and unemployment insurance (including 2-month probationary period)
Flat hierarchies
13th month bonus salary.
15 vacation days.
Company events
Corporate health and accident insurance (after a 2-month probationary period)
Annual Health Check.