Junior Customer Support Officer - Call Team (Night Shift) Full-time 2024

COMPANY INTRODUCTION
Adecco is the world's largest staffing firm. In a nutshell, we're experts in recruitment and providing world-class payroll and staffing solutions. With more than 33,000 passionate employees in 5,000+ branches across 60 countries and territories worldwide, we've got you covered.
In Vietnam, we successfully help hundreds of people into exciting new careers every year. Plus, at any one time, we have around 7,000 associates putting their skills to work, not to mention the capability to churn out around 7,000 payroll transactions every month, always on time and confidentially. Pretty impressive, right?
But we haven't let world domination get in our heads. Our diverse team of 100+ employees is deeply connected to the local scene. They understand the people and the market. All the way from Ho Chi Minh City to Hanoi, we keep ourselves happily busy every day connecting people with jobs and jobs with people.
Location: 14th Floor, E. Town Central, No.11 Doan Van Bo, Ward 13, District 4, HCMC.
Junior Customer Support Officer - Call Team
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales) - Địa điểm: Hà Nội - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Answer and address a high volume of incoming call inquiries related to product issues, sales
policies, and order status in a professional and courteous manner.
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy
towards customers from diverse cultures and backgrounds in the US.
Identify and escalate issues to higher-level management when necessary.
Meet or exceed key performance indicators for call resolution rate, customer satisfaction.
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event.
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience.
REQUIREMENTS
Bachelor's Degree or Equivalent.
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or
equivalent.
1-year experience in a call center or customer service environment, including a minimum of 6
months on night shift.
Have sought knowledge of customer service practices and principles.
Customer relationship management experience is strongly desired.
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have.
Ability to handle stressful situations and establish rapport with the client.
Ability to present yourself and the company in a professional manner.
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
BENEFITS
Competitive salary (12-15M VND).
Full salary during probation.
12 days of work-from-home & 12 days of paid annual leave.
Global health insurance package for yourself and annual health checkup.
Guaranteed 13th-month salary.
Quarterly bonus & Year-end bonus as part of our profit-sharing program.
A Pantry & a Crossian Cafe stocked with goodies, ready to serve.
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities, and other monthly/ quarterly/ annual company events.
General company T&D Program + dedicated T&D budget for managers.
Other benefits in accordance to the Company's Policy and Vietnam Labor Laws.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW