Key Account Specialist, Enterprise Solutions

Job Summary
As a Key Account Specialist for Enterprise Solutions at Haravan, you will act as the vital bridge between our Solutions team and our enterprise clients. Your primary mission is to ensure the successful implementation of Haravan's solutions by deeply understanding client needs, optimizing their operational workflows, and providing comprehensive training. This role is ideal for a tech-savvy, customer-centric professional who thrives in a fast-paced SaaS and E-commerce environment and is passionate about driving client success.
Responsibilities
Receive project handovers and comprehensive client information from the Sales department ;
Analyze and deeply understand the actual needs and expectations of enterprise clients;
Consult on and optimize clients' business operations using Haravan's ecosystem of products and services;
Conduct training sessions for the client's internal teams to ensure they can proficiently use and operate the system;
Gather client feedback and insights, forwarding them to relevant internal teams (Product, Tech) to drive continuous product improvement and development;
Ensure high levels of client satisfaction, building long-term trust in Haravan's products and services.
Requirements
Bachelor's or Associate's degree in a relevant field;
Minimum of 1 year of experience in implementing technology projects or products, preferably in E-commerce, SaaS, or related industries;
Basic knowledge of HTML/CSS; an understanding of UI/UX principles is a strong plus (though not mandatory);
Detail-oriented, meticulous, and highly passionate about technology;
Strong analytical, problem-solving, and time management skills;
Highly adaptable to fast-paced changes, eager to learn, capable of self-research, and comfortable working under high pressure;
Resilient mindset, unafraid of challenges, and willing to push personal limits;
Solid understanding of systems thinking and management processes;
Excellent presentation and communication skills, with the ability to effectively train others on complex products and services.
Why Join Us?
At Haravan, We Make Commerce Better by empowering 60,000+ businesses and top brands (such as Maison, Couple TX, Nutifood, La Vie, K&G, etc.) with breakthrough SaaS solutions.
Attractive Compensation: Competitive salary package, monthly KPI bonus. 13th-month salary and performance-based yearly reviews.
Career Growth: Clear career progression path, working alongside top-tier talent in a fast-paced, high-impact environment.
Comprehensive Benefits
Premium Healthcare coverage (HaraCare) and annual health check-ups.
13 days of annual leave per year, and increasing by 1 day per 3 years of seniority at Haravan
Regular company events, team building, and YEP.
Gifts for your precious moments & special Vietnam holidays.
Thank you for your interest in the career opportunity at Haravan. Only shortlisted applicants will be contacted for an interview.
Notice of consent to processing personal data in recruitment & Haravan's Privacy Policy
Thoả thuận
Thành phố Hồ Chí Minh
Hạn nộp 30/10/2026