LH007: Service Agent

Description

"General job description
Under general guidance completes the following tasks:
• Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups.
• Maintains and audits all records and files as assigned. Audits airway bills and records as required.
• Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace
activities, dispatch activities and local customer service.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
• High School degree/Equivalent.

Minimum Experience:
• Previous clerical or customer service experience in a service environment

Minimum Required Skills:
• Accuracy & Attention to Detail,
• Planning & Organizing Skills,
• Interpersonal Skills,
• Problem Solving Skills.
• Average general office skills required including light typing, filing and computer literacy
• Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment
• Customer Service Skills,
• Product or Service Knowledge,
• Excellent communication skills.

"

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.