Logistics Operations Manager for Customs Compliance Operations

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1. Manage the operations activities of Customs Brokerage service providers to make sure high standard compliance to Customs requirements that are regulated by local customs authority and/or to Intel's expectations as specified in high level master contract/SOW/SLG/SOP. This includes, but not limited to, driving for suppliers' performance improvements, being escalation point for suppliers' performance issues, partnering with other Logistics functions and site/VF stakeholders in executing Customs processes and solutions thru the suppliers/supplier development projects/cost saving opportunities as to reach to the highest standard of compliance while support to operational excellence. Be the point contact of all kinds statistics to external parties, relevant to Import/Export activities.
2. Monitor operations key metrics and implements best practices to ensure that all operational activities adhere to laws, guidelines, and Intel's standard requirements. Support compliance activities driven by site/VF.
3. Report progress against agreed schedule, scope, cost, and quality constraints to senior leaders on a regular basis.
4. Manage suppliers to meet or exceed performance goals and targets and be escalation point if there is concern of supplier performance. Identify and drive for supplier performance improvement.
5. Monitor and benchmark supplier services against the service level agreement. Support cost saving opportunities.
6. Guide the suppliers to evolve their service levels in line with Intel requirements.
7. Gather data on existing processes from partners, stakeholders, customers and analyze it to discover areas of defects, inefficiencies, or escalations.
8. Track and resolve operations exceptions at timely manner.
9. Collaborate with internal and external stakeholders to assure the most efficient delivery of services and products to customers.
10. Utilize analytical and advanced technology skills to develop logistics solutions that drive Intel's business execution optimally.
11. Build solid relationships with cross-functional teams and logistics service providers, ensuring smooth process flow and collaboration.
12. Manage critical escalations arising in the logistics network such that there is minimal impact on customer service.