Nhân Viên Chăm Sóc Khách Hàng/ customer service staff - logistics

Searching and dealingwith the vendors (service providers) such as shipping lines, airlines, trucking companies and customs brokers...etc.
Supporting sales team to find the optimal package and buying rates for all the services which the clients demand.
Supporting to the sales to make the quotations and submit them to customers directly or indirectly.
End to end follow-up the shipment status and update the needful to the customers and the vendors.
Inputting the buying costs and the selling rates in the system, as per the sales' information.
Contacting the oversea agents to figure out the solution as per the customers' request, at the origins for the import shipment and the destination for the export shipment.
Collecting/ issuing the invoices, debit notes, SOA from/ to the concern parties such as the service providers, agents, clients...etc, to complete the receipt and payment processes.
The internal coordination with all departments and branch offices is also essential, other tasks as the assignment, case by case.