Nhân Viên Chăm Sóc Khách Hàng Full-time 2024

COMPANY INTRODUCTION
The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans more than 180 cities across over 30 countries in the Asia Pacific, Europe, the Middle East, Africa, and the USA.
The Ascott Limited has been in Vietnam since 1994 and is known mainly through the Somerset brand of four big cities.
Nhân Viên Chăm Sóc Khách Hàng Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hà Nội - Mức lương: Thỏa thuận - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
Main Entrance Duties:
Always present visible at the main entrance and lobby area
Provide warm hospitality to customers: greet all guests warmly and with enthusiasm, open and hold the main door when welcome and see off the guests
Assist guests with their requirements for taxi, direction, and information
Customer Relations:
Establish a warm and personalized relationship with customers. Take care guests to ensure all guests have unforgettable experiences during their journeys with Somerset Grand Hanoi (from arrival to departure) Anticipate guests' needs and take them into consideration. Coordinate with relevant people or concerned departments to meet the requirements of the guests
Provide information about the hotel's facilities and services. Attempt to sell the hotel's services as well as to promote the ASR Loyalty program to customers
Ensure the guest's comfort and satisfaction by addressing inquiries or assisting in problem resolution when necessary
Other Responsibilities:
Assist Doorman and Runner to monitor and ensure a smooth traffic flow at the driveway
Maintain the cleanliness of the hotel's entrance and lobby area
Be fully conversant with the hotel's fire and life safety/ emergency procedures
Exercise caution and attention to identify any unusual activities or security risks
Immediately report any issues related to security or safety
Ensure the entrance area is always clean and tidy
Inspect and report issues related to hygiene or order as needed
Perform other reasonable duties assigned by the Guest Service Manager
Effective Interaction:
Communicate professionally with all levels of staff and customers
Adjust communication style to accurately reflect the hotel's culture and values
REQUIREMENTS
- Fresh graduates from the Hospitality University or/and Linguistic University (major: English) are encouraged to apply.
- Knowledge of Microsoft Office eg. MSWord and MSExcel.
- Good coordination skills, meticulous, organized, neat, and diligent.
- Able to converse well in English.
- Candidates who can speak Korean or Japanese is an advantage and will be paid a language allowance
BENEFITS
- Attractive compensation package
- Nightshift allowance
- Duty meals for staff at the Staff cafeteria daily & Parking card
- PTI Health care 24/7
- 13th Month salary and Performance bonus
- Annual health check
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW