Nhân Viên Chăm Sóc Khách Hàng Mỹ Kênh Call Center (Ca Đêm, Không Sale) Thu Nhập Từ 15 - 17 Triệu Tại Hà Nội (Đi Làm Ngay)

CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL

Địa điểm làm việc: Hà Nội

Hết hạn: Còn 22 ngày

Chi tiết công việc
Giới thiệu công ty

Thu nhập: 15 - 17 triệu

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

As an English Call Agent CSR, you will support customers through: Call Center - English Call Agent (on the phone call)
Working Hours (Night Shift): Monday - Friday, 8:00 pm- 5:00 am or 11:00 - 8:00 am (VN Time).
Work Location: 2nd floor, HTP Building, 434 Tran Khat Chan, Dong Da District, Hanoi.
Reports To: Customer Service Team Lead.
Service Support Model: B2C.
Product/Service: telecommunication services (Pre-paid & US government subsidized telecommunications service - Lifeline)
More specifically, you will be responsible for the following tasks:
Only Support, No Sale.
Focus on Customer Support.
Manage a volume of calls with knowledge and efficiency.
Identify and address customer needs, with a goal of total satisfaction.
Completes reports of calls and other data accurately and on time.
Refer issues and questions to managers if necessary.

Yêu cầu

Customer service experience is a plus, Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
Proficiency in English, and basic computer skills, including Outlook, Word, and Excel.
Effective multitasking, prioritization, and time management skills.
Quick, good communication and problem-solving skills

Quyền lợi

Attractive Salary:
15.000.000 - 17.000.000đ/month (Full-time)
Probation period: 2 months.
The training programs at the beginning are about soft skills in customer service, US telecommunications laws, welfare policies and work processes of the US Government.
12 days of annual leave, 11 public holidays, pay insurance according to Vietnamese labor law, and participation in classy internal activities of the company.
Receive union benefits such as: Representative's birthday day, International Women's Day, Funeral support money, sick visits, maternity support,...
100% of Customers are in the US, and the company environment uses and improves English well.
Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR, Customer Service QA, Customer Service Coach, and Customer Service Supervisor, Manager, Director.
Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.
The company is fully equipped with office equipment and lockers, so employees do not need to bring personal items such as laptops or headphones to work. In addition, the company also has health supplements for night shift employees such as functional foods, imported fresh fruits, convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea maker, microwave, refrigerator,...
Working with major carriers in the US.
Bảo hiểm xã hội, Thưởng hiệu quả làm việc

Thông tin khác

Thời gian làm việc
Thứ 2 - Thứ 6 (từ 20:00 đến 05:00)
Thứ 2 - Thứ 6 (từ 23:00 đến 08:00)

Thông tin chung

Thu nhập: 15 - 17 triệu

Nơi làm việc

- Hà Nội: Tòa nhà HTP, số 434 Trần Khát Chân, Hai Bà Trưng

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 28/04/2025

Giới thiệu công ty Xem trang công ty

Công ty viễn thông lớn tại Mỹ, có 4 nhà mạng lớn tại Mỹ là NewPhone, Cintex, Airtalk. Airvoice phủ sóng khắp nước Mỹ. Softel Solutions là công ty con tại Việt Nam

Quy mô công ty

Từ 26 - 100 nhân viên

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