Nhân Viên Chăm Sóc Khách Hàng

Job Purpose: Interact with customers to provide and process information in response to inquiries, concerns
and requests about products and services.
Duties and Responsibilities:
• Deal directly with customers either by telephone, electronically (email/Chat)
• Perform customer verifications
• Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
• Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
• Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
• Follow up with customers to ensure high-level satisfaction and determining future requirements
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Process orders, forms, applications and requests
• Record details of inquiries, comments, complaints and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• To perform ad hoc duties assigned by team leader as when needed