Nhân Viên Đặt Phòng (Reservations Staff)

To receive reservations by mail, telephone, internet, direct booking & enquiries;
Receive Reservation from from OTA and handle in to system, take care guest from OTA, check and answer review on OTA.
To verify customer information, and respond to customers with confirmation emails and letters;
Making reservations for customers based on their various requirements and budgetary allowances.
Handle amendment, cancel, no show reservation, Answering any questions from customers.
Up-selling, when appropriate, by informing customers of additional services or special packages...
To ensure that all reservations are recorded following established procedures with full and clear information and that they are input/updated accurately and promptly onto the system;
To have an in-depth knowledge and understanding of the operation of the business and services to ensure that you can respond to customer enquiries or offer them advice when necessary;
To co-operate with sales team and Front office to deliver excellent customer service;
To report Reservations Supervisor, Director of Sales, General Manager;
Other administrative tasks as required.
Others task assign by line manager