[NOVOTEL PHU QUOC RESORT] Assistant Revenue & Reservations Manager - Trợ lý Quản lý Doanh thu & Đặt phòng

1. Revenue Management Support
Data Collection & Analysis: Assist the Manager in gathering occupancy data, Average Daily Rate (ADR), and RevPAR from the resort and competitive set (CompSet) for daily/weekly reports
System Maintenance: Execute rate loading, inventory restrictions (close/open outs), and promotion setups across the PMS (Opera), CRS (TARS), and OTA channels under the Manager's direction.
Forecasting Assistance: Prepare historical booking data and pickup trends to support the Manager in formulating accurate demand forecasts.
2. Reservation Operations & Inventory Supervision
Daily Operations Oversight: Supervise the daily workflow of the Reservation office; ensure all FIT enquiries via email and phone are handled within the 24-hour Accor brand standard.
Inventory Control: Monitor real-time room availability on systems and immediately escalate potential overbooking or high-occupancy periods to the Manager.
Group & Allotment Management: Review and track group booking profiles, rooming lists, and cutoff dates, ensuring deposit and credit terms are secured in coordination with Sales and Finance.
3. Quality Assurance & Brand Standards
Data Auditing: Perform daily spot-checks on system bookings to ensure accurate profile data entry, market segmentation codes, rate codes, and billing instructions.
Upselling & Loyalty Drive: Monitor and coach the team to maximize incremental revenue through upselling techniques and drive ALL (Accor Live Limitless) loyalty membership enrollment.
Issue Resolution: Handle complex booking issues, system interface errors, and guest or travel agent complaints that escalate beyond the agent level.
4. Team Leadership & Personnel Management
Rostering & Allocation: Create weekly work schedules for the reservation team to ensure seamless 7-day operations, subject to the Manager's approval.
On-the-job Training: Conduct training sessions on Accor reservation systems, telephone standards, and department SOPs for both new hires and existing team members.
Cross-Department Collaboration: Liaise with Front Office regarding VIP arrivals/room assignments and Finance concerning pending deposits or refunds.
5. Manager Deputization
Assume full responsibility for the Reservation department and represent the department at daily briefings or operational meetings during the absence or authorization of the Revenue & Reservation Manager.