[NOVOTEL PHU QUOC RESORT] Chief Security - Quản lý Bảo vệ

Primary Responsibilities
Security Responsibilities
• Monitor the entire security activities of the hotel.
• Consulting, advising and coordinating to build security systems
• Recruitment and professional training for employees
• Manage and supervise the activities of the security department according to the process
• Coordinate the relevant departments in the operating process
• Contact nearby or local authorities for coordination when needed
• Combine all the departments in the fire prevention and evacuation of guests and staff in hotel incidents
• Coordinate with the fire prevention police to prepare internal training courses in the hotel
• Directly solve security incidents in the hotel and report to the superior promptly
• Maintain and ensure the system of security equipment always works well
• Property management and property use under the Security and Hotel Division
• Manage the workflow, adjust as needed, ensure the security for the hotel
• Monitor and speed up jobs related to delivering letters and messages, ensuring the service to all guests, parts of the hotel
• Responsible for the assignment of customer service requests and weekly work schedules for employees
• Control important events or issues in the course of work
• Control the activities of vehicles in and out of the hotel
• Supervising and checking the guest service work of staff
• Ensuring the work area is always orderly, the equipment to serve customers must be in good working condition and ready
• Report on incidents of security and order in the hotel area
Team Management
• Interview, select and recruit Security guard/supervisor.
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members' appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the job tasks
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Other Responsibilities
• Maintain complete knowledge of all hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management
• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed