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Mô tả công việc
You will:
• Reviews issues and contacts customers to understand technical issues. Ensures customers
stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g.,
event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other
proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from
other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in
support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
• Proficient in English (4 skills)
• Must have experience or knowledge in the IT industry, OR customer-facing experience with a strong interest in the IT industry.
• Demonstrates a strong customer service mindset.
• Willing to work in shift rotations, including day shifts and night shifts assigned by the manager, as well as during Tet and holidays (with a salary up to four times the normal rate).
• Shift hours: 6AM - 3PM OR 1PM -10PM, working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off.
Quyền lợi
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
Khác
Full working equipment will be provided Annual Health Checkup
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Customer Service, Customer Service Experience, Customer Support, English Language Proficiency, Troubleshooting
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 18tr-24tr ₫/tháng
Nơi làm việc
- 2nd Office: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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