Operation Coordinator - Ho Chi Minh Office

Responsible for all documentation & customer service activities for air/sea import/export shipments to ensure that all import/export shipments will be shipped as per SOP with appropriate documentation.
 Handle shipment from A-Z (booking, data input, invoicing, SI/VGM, pre-alert, tracing, etc.)
 Ensure daily operations are followed & completed as work instructions
 Full responsible for data accuracy into system & released to customers
 Well co-ordination with other teams (sales/pricing/accounting) to make sure cargoes are handled smoothly as per SOP
 Check P&L carefully on each single job file & highlight if any issue (loss/high cost)
 Efficient communication with customers, carriers, vendors & related parties to ensure cargoes are handled timely & properly
 Monitor all outstanding issues & report to direct supervisor for extraordinary issues
 Ensure all assignments are done within provided deadline
 Understand & ensure all company/department policies/regulations are followed
 Understand KPI & ensure to follow strictly & in line with company compliance
 Other tasks as assigned by direct supervisor