Operation Manager

Job Information
Operations Manager - Freight Forwarding
Job Summary:
We are looking for a hands-on Operations Manager to oversee and manage the day-to-day operations of our freight forwarding business, ensuring smooth and efficient handling of shipments from booking to delivery. The ideal candidate will have extensive knowledge of air and sea freight processes and be comfortable managing multiple tasks, solving issues quickly, and working closely with both customers and vendors.
Key Responsibilities:
Daily Operations Management:
Coordinate and oversee all stages of shipment handling (airfreight & sea freight, import & export) to ensure smooth delivery.
Supervise booking processes, cargo movements, and document preparation until each file is successfully closed.
Monitor shipment schedules, proactively handle delays, and communicate updates to customers.
Vendor and Customer Coordination:
Work closely with carriers, subcontractors, and overseas agents to ensure timely and accurate shipment handling.
Maintain close communication with customers to address service requests, solve operational issues, and provide timely feedback.
Ensure high levels of customer satisfaction through proactive problem-solving and excellent service.
Documentation and Compliance:
Check, verify, and process shipping documents to ensure accuracy and compliance with international trade regulations.
Follow up customs clearance and ensure proper documentation for both imports and exports.
Team Supervision and Collaboration:
Lead and support the operations team to meet daily operational goals.
Work closely with the sales team to provide rates, assist with quotations, and support new business opportunities.
Provide training and guidance to team members to improve efficiency and performance.
Problem-Solving & Continuous Improvement:
Identify and resolve operational issues quickly to minimize disruptions and cost impacts.
Look for ways to improve operational processes and ensure smooth workflows.
Reporting & Performance Tracking:
Prepare operational reports and updates on shipment status for management.
Monitor team performance and ensure compliance with company procedures and service standards.