Operations Manager - English Inschool Program - 01 for Hanoi, 01 for Danang (Up to $1200)

The Operations Manager (OM) and Academic Manager (AM) will form a management team working closely together managing the delivery of the program to the committed standard.
The OM will work with schools and provide overall leadership for and direct management to the English In-School program operations team, delivery of contracts signed with partner schools, guaranteeing smooth operations of the English In-School Program.
OBJECTIVE OF THE POSITION
- To form and maintain connections with key school stakeholders to drive sales for (new and returning schools on) the English In-School program.
- The OM and AM will form a Management Team working closely together managing, within an approved P/L projection, the delivery of Program in Hanoi, Da Nang & Quang Nam to the Company's committed standard.
- The OM will provide overall leadership for and direct management of the Program Operations Management for Hanoi, Danang & Quang Nam, delivery of contracts signed with
partner schools, guaranteeing smooth operations Program.
- The OM, together with the AM will work with the Business Development Manager and participate in sales
processes where and when needed.
- The OM will be responsible for maintaining and continuing the on-going contracts and
expanding the business network/partnership.
- The OM and the AM will be responsible for achieving the set revenue and profit targets,
and accountable for the profits and loss of the business division.
BASIC FUNCTIONS & RESPONSIBILITIES
- To manage and be responsible for effective operations of Program
- Recruit new schools that meet the criteria for the In School program
- Develop and maintain strong relationships with schools in the network, and involve
authorities.
- Coordinate closely with other functional departments e.g. Academic and Business
Development Team for the best exploitation of joint-efforts. Develop and maintain strong
relationships with supporting departments of the company e.g. F&A, HR, PR/Marketing
and other business lines.
- Feedback/ideas and on-going support for product development and improvement.
PRINCIPLE DUTIES & RESPONSIBILITIES
- Control and manage the daily operational activities of assigned English In-School Program.
- Develop and implement yearly sales plan/activities, particularly continuity and expansion
of on-going contracts.
- In coordination with AM, supervise placement tests, parents' presentations and
parents' meetings at schools in the In-school network.
- In coordination with the AM and Academic Management Team supervise the reporting
system which includes but is not limited to internal operations reports and student
progress reports to be sent to partner schools and students/parents.
- In coordination with AM and Academic Management Team to supervise taking of
customer's feedback as per designated systems (partner schools, students, parents, TAs,
teachers, etc.) and deal with any issues arising from the feedback.
- Build and manage an energetic, effective and supportive team of programme assistants
and customer service personnel.
- Provide reliable updated market information (competitor update: program/ pricing/
product changes or improvement).
- In coordination with AM actively manage the licensing work for programs.
- Provide support in dealing with local authority's inspection.
- Provide subordinates, in a given area, with coaching, on the job training, mentoring and
leadership that helps them achieve set targets.
- Overseeing the purchase and distribution of teaching materials & resources.
- In coordination with F&A supervise payment for training/service delivered.