OPERATIONS SUPERVISOR (WOODCHIP) - CHINESE SPEAKING

Mô tả Công việc
Woodchip | Natural Resources
Company: SGS Vietnam
Business Unit: Natural Resources
Sub-function: Forestry - Fumigation - PCO
Reporting to: SBU Manager
JOB PURPOSE
Manage and supervise assigned operations to ensure compliance with SGS procedures and client requirements.
Develop and maintain relationships with existing key accounts to ensure customer satisfaction and repeat business.
Identify additional inspection and testing opportunities from existing clients.
Coordinate with internal teams to ensure timely, accurate and high-quality service delivery.
Support revenue growth through strong customer relationship management and operational excellence.
JOB RESPONSIBILITIES
Supervise the implementation of Operations SOPs for assigned jobs.
Coordinate with QA to develop or update SOPs based on specific client requirements.
Follow up daily job progress and communicate regularly with clients, both on-site and at the office.
Maintain strong relationships with existing key accounts and ensure a high level of customer satisfaction.
Handle client enquiries, feedback, complaints and operational issues.
Follow up corrective actions related to customer complaints.
Identify opportunities for additional inspection and testing services from existing clients.
Coordinate closely with Operations, Laboratory, Administration, Customer Service and other related teams to ensure timely and accurate service delivery.
Communicate customer requirements, market information and business insights to internal stakeholders.
Support the Sales team in marketing and customer engagement activities.
Support seminars, workshops, customer events and other business development activities when required.
Prepare weekly highlights, monthly reports, revenue reports and other reports requested by the SBU Manager.
Ensure all reports are accurate and submitted on time.
Control operational costs and resources related to assigned jobs.
Ensure effective manpower and resource allocation.
Support continuous improvement of service quality and operational efficiency.
Perform other duties assigned by the SBU Manager.