PATIENT CARE OFFICER - Việc làm gần đây

Key Responsibilities
Customer Service/Patient Care
Welcome and support customers/patients throughout their visit.
Respond to customer inquiries via phone, email, messaging channels and in person.
Provide clear and professional information about services, treatment plans, appointments and related procedures.
Listen to customer needs and coordinate with relevant teams to resolve issues promptly.
Follow up with customers after services when required to ensure a positive experience.
Appointment & Service Coordination
Coordinate patient appointments and schedules with doctors, therapists and relevant teams.
Support patients in understanding the service process and required documents.
Coordinate changes, cancellations or rescheduling of appointments.
Ensure accurate and timely communication between patients and internal teams.
With regards to patient insurance claim request - Support patients with general insurance enquiries by collecting relevant patient and insurance provide information and ensuring a complete and timely handover to the back office
Patient Records & Reporting
Maintain accurate customer information and service records.
Handle customer documents carefully and ensure confidentiality.
Prepare basic customer service reports and updates when required.
Record and follow up customer feedback, requests and complaints.
Requirements
Preferred Qualifications
2-3 years of experience in Customer Service, Patient Service, Front Office, Hospitality, Food & Beverage industry, Healthcare or related field.
Good command of Vietnamese and English - spoken and written.
Strong customer service mindset and professional communication skills.
Good organizational and follow-up skills.
Strong interpersonal and communication skills - particularly important when communicating with patients, family members, doctors, therapists, admin staff and external partners.
Proficient in Microsoft Office.
Additional Skills & Experience
Multitasking and Prioritization - able to manage patients at the clinic while simultaneously handling calls, messages, appointments, documentation and internal requests
WhatsApp/phone/digital communication skills - professional and confident communicating with patients through multiple channels.
Basic understanding of health insurance / medical claims is an advantage.
Experience handling customer complaints or service recovery. Careful and detail-oriented when handling customer information and documents.
Experience with CRM or customer management systems.
Benefits
Competitive salary and benefits according to company policy.
Professional and customer-focused working environment.
Opportunity to work with Vietnamese and foreign customers and staff.
Opportunity to develop skills in customer service, healthcare operations and insurance coordination.
Other benefits will be discussed during the interview.
Địa điểm làm việc: TPHCM
Lương: 12000K - 15000K VND một tháng
Loại hình công việc: Thỏa thuận thời gian
Yêu cầu:
Quyền lợi: Văn Hóa Công Ty Tốt, Văn Phòng Tiện Nghi, Chế độ bảo hiểm
Hạn nộp: 2026-10-31
Kinh nghiệm: 2 - 3 năm
Bằng cấp: Không yêu cầu
Lĩnh vực: Y tế -Chăm sóc sức khỏe - Nhân Viên Chăm Sóc Khách Hàng, Nhân Viên Điều Phối Vận Hành, Hỗ Trợ Khách Hàng, Dịch Vụ Khách Hàng, Tư Vấn Sức Khỏe
Kỹ năng: Chăm sóc khách hàng, Kỹ Năng Giao Tiếp, Tiếng Anh, Tin Học Văn Phòng, Xử Lý Tình Huống
Số lượng cần tuyển: 2
Giới tính: Không yêu cầu