PMO Manager (Social Commerce/ Commercial & Operations/ Business Transformation)

• The PMO Manager owns the end-to-end planning, governance, and delivery of strategic, cross-functional projects at OnPoint, regardless of business domain.
• This is a generic, project-agnostic role: the specific project or department (Operations, Commercial, Data & Analytics, Supply Chain, Business Transformation, etc.) will be assigned at the time of hiring or reassigned as business priorities shift.
• You will translate business objectives into structured project plans, drive execution discipline across stakeholders, and build the governance standards (frameworks, templates, reporting cadence) that raise project management maturity across the organization.
1. Project & Program Planning
• Translate business objectives and strategic priorities into clearly scoped project charters, milestones, and deliverables, supported by structured analysis.
• Develop detailed project plans covering scope, resourcing, timeline, and budget across the full project lifecycle: scoping, planning, execution, pilot, launch, and post-launch review.
• Assess current processes, systems, or operating models to identify improvement opportunities and build the business case for the project.
2. Stakeholder & Requirements Management
• Engage business leaders, cross-functional teams, and (where applicable) brand partners and external vendors/solution providers to gather requirements, align priorities, and secure buy-in.
• Act as the primary point of contact between the project sponsor, working teams, and stakeholders throughout the project lifecycle.
• Facilitate trade-off decisions across scope, timeline, and resources when priorities or constraints conflict.
3. Project Governance & Execution
• Own end-to-end project delivery, applying the appropriate methodology (Agile, Waterfall, or hybrid) based on project context.
• Establish and maintain project governance frameworks - RAID logs, risk registers, status reports, steering committee materials - to ensure full visibility of project health.
• Proactively identify, escalate, and manage risks, dependencies, and bottlenecks before they impact delivery timelines or outcomes.
4. Performance Tracking & Reporting
• Define and track KPIs/success metrics to measure project impact against business objectives (e.g., cost savings, efficiency gains, service level improvement).
• Prepare and present regular status updates, dashboards, and executive summaries to project sponsors and leadership.
• Conduct post-project reviews to capture lessons learned and quantify ROI/business impact.
5. PMO Standards & Continuous Improvement
• Standardize PMO processes, templates, and best practices to raise project delivery maturity across OnPoint.
• Maintain a portfolio-level view of active projects, capacity, and priorities when managing multiple concurrent initiatives.
• Coach and support other project contributors or coordinators on PM methodology and tools, where applicable.