Problem Ticket Expeditor

Job Summary
When Medline branches receive shipments from vendors, if they find any discrepancies such as damage, shortages, or overages, they will create a report called a Problem Ticket to report the shipment discrepancies.
The Problem Tickets team handles the investigation of the discrepancies reported in the Problem Tickets, coordinating, and resolving them efficiently and promptly.
Job Description
Investigate the shipments' discrepancy reported in the problem tickets, using multiple transactions on SAP system.
Record the result on the SAP system.
Correspond with vendors, update the shipments' discrepancy and provide information.
Develop relationship with the related parties such as vendors, buyers, warehouses and other internal departments in Medline to resolve problems.
Other tasks as Supervisor's assignment.
JOB REQUIREMENTS:
Intermediate level skill of MS Word, MS Excel
Proficient in English reading and writing skills
Hard-working, motivated, exceptional communication skills, able to work independently
Statistic and analysis skills
Bachelor's degree or equivalent.
Experience with SAP system and Zendesk
Three years' experience in logistics, merchandiser, customer services or purchasing field at least.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.