Product Design Manager (UX/UI)

1. Overview:
Location: HD Bank Head Office - 25 Bis Nguyen Thi Minh Khai Street, Sai Gon Ward (formerly District 1), Ho Chi Minh City.
Position Type: Full-time, Mid-to-Senior Management (Note: This is an execution-focused Manager role, not a strategic Director-level position)
2. Job Summary:
We are seeking a highly disciplined, process-driven Product Design Manager to lead, scale, and inspire our growing team of Product Designers and UX Writers (currently 20+ members).
In this role, you will be the driving force behind our design velocity, consistency, and execution. This is a role for a practitioner-leader: while you won't be doing day-to-day pixel-pushing, you must possess the deep, hands-on technical mastery required to review files and unblock your team.
You will bridge the gap between design and enterprise-level development while partnering with international expertise to integrate the latest AI toolsets, supercharge team efficiency, and elevate our experience metrics.
3. Key Responsibilities:
3.1 Team Leadership & Talent Growth:
Directly manage, mentor, and elevate a high-performing team of 20+ product designers and UX writers.
Foster a culture of continuous learning, professional growth, and strong accountability.
Actively coach team members on their craft, career paths, and soft skills to build the next generation of design leaders.
Partner closely with an onsite Expat Specialist who directly drives skill development and new tool evaluation.
Augment mentorship within the team, ensuring knowledge is effectively transferred while mutually aligning on toolset evaluations to bring top-tier capabilities to the local team.
3.2 Design Operations & Velocity Optimization:
Drive delivery velocity by optimizing end-to-end design processes, workflows, and tool utilization.
Enforce daily rigor, operational discipline, and strict consistency across all design outputs.
Collaborate closely with the Design System Lead to drive updates and evolution of enterprise Figma Design Systems, ensuring they seamlessly support the product design team's needs.
Own and streamline the design-to-development (Design-to-Dev) handoff process at an enterprise scale, ensuring zero friction with engineering teams.
3.3 AI Integration & Experience Metrics:
Stay ahead of the market by actively researching and implementing emerging AI toolsets to optimize team workflow and output quality, in mutual alignment with the Expat Specialist.
Establish, track, and optimize key experience metrics to prove the business value and user impact of design interventions.
3.4 Hands-on Quality Governance:
Maintain a flexible, problem-solving mindset to balance business constraints with user needs.
Utilize deep practical expertise to conduct rigorous design reviews.
Demonstrate strong technical understanding of Figma to effectively guide and unblock the team.
3.5 Tactical & Daily Responsibilities
Daily Request Management & Prioritization
Manage incoming design requests from various business units, primarily Product Owners, while also supporting requests from marketing and other business teams.
Prioritize tasks and assign them to appropriate Senior Designers within a mini-Agile team framework.
Knowledge Sharing & Cross-Training
Leverage specialized product knowledge held by Senior Designers while cross-training the broader team.
Drive growth in core UX/UI capabilities, user journey mapping, and critical thinking as new business units are added.
Project & Resource Management
Form mini-Agile teams around specific projects.
Manage team allocation across multiple projects and Senior Designers.
Manage outsourced resources allocated to Senior Designers.
Maintain complete visibility into project status and provide accurate updates to stakeholders.
Design Review, Mentorship & Reporting
Conduct hands-on design reviews and provide constructive feedback to support team development.
Establish highly effective daily workflows and reporting structures.
Deliver weekly reports on team utilization, capacity, and current challenges.
Expat Expert Guidance
Provide weekly guidance and feedback to the onsite expat expert.
Direct focus toward mentoring the team, improving toolset proficiency, and strengthening design thinking.
Ensure clearly aligned and actionable weekly objectives while addressing team challenges.
Content Writer Management
Manage multilingual content writers supporting the product design organization.
Ensure content writers effectively contribute within mini-Agile teams through broad product knowledge and critical thinking.
4. Job Requirements:
Experience & Team Scale
Minimum 7+ years of proven experience in UX/UI product design.
Demonstrated success in people management and leadership roles.
Experience directly managing design teams of at least 10+ members.
Experience managing UX Writers and/or Product Writers.
Technical Mastery & Enterprise Process
Advanced hands-on expertise in Figma.
Experience collaborating on complex Design Systems at scale.
Deep understanding of enterprise-level product development lifecycles.
Strong knowledge of highly optimized Design-to-Dev handoff processes.
Innovation, Collaboration & Mindset
Strong familiarity with the evolving AI landscape in design tools.
Proven ability to collaborate with foreign experts/expats and cross-functional leaders to evaluate technologies and upskill local teams.
Exceptional adaptability and a flexible mindset.
Strong commitment to daily rigor, operational discipline, and consistency as the foundation of speed and execution excellence.
Language & Nationality
Vietnamese local national.
Flawless native Vietnamese communication skills.
Professional/fluent English communication skills, both written and verbal.
5. OFFER:
Salary: Negotiable based on candidate's experience and qualifications
Probation Period: 2 months with 100% of the official salary.
Benefits: Health insurance, 13th-month salary, and other attractive benefits.
Additional compensation and benefits will be discussed during the offer stage.
6. Working time:
Monday - Friday: 08:00 AM - 05:30 PM (Lunch break: 12:00 PM - 01:30 PM) - Onsite.
Saturday: 08:00 AM - 12:00 PM - Remote (Approved).