Product Owner

3+ years of experience as a Product Owner, Product Manager, Business Analyst, or in a similar product/delivery role for enterprise software.
Hands-on experience in at least one area: Voicebot, Chatbot, Conversational AI, Omnichannel/CX, Contact Center, CRM, or customer service platforms.
Business Analysts with relevant experience in the above areas who are willing to transition into a Product Owner role are encouraged to apply; a formal PO title is not required.
Experience in requirement elicitation, business process analysis, user story writing, and defining clear acceptance criteria.
Ability to translate business needs and customer journeys into product features and practical solution requirements.
Experience working with cross-functional teams such as Engineering, QA, UX/UI, Architecture, Presales, and customer stakeholders.
Good analytical and communication skills, with the ability to explain requirements clearly to both technical and non-technical stakeholders.
Ability to prioritize requirements, manage competing requests, and balance customer-specific needs with reusable product design.
Experience supporting software delivery from discovery and requirement definition through testing, deployment, or production rollout.
Proactive mindset, ownership, willingness to learn, and ability to work collaboratively in a client-facing environment.
Able to read and understand English technical documentation and product requirements.
Experience with Amazon Connect, Genesys, Twilio Flex, Avaya, Cisco, NICE, or another Contact Center as a Service (CCaaS) platform.
Understanding of contact center concepts such as queues, routing, contact flows, agent workspaces, wrap-up codes, and supervisor reporting.
Experience integrating Voicebot/Chatbot solutions with telephony, CRM, APIs, ticketing, or enterprise backend systems.
Familiarity with customer journey mapping, conversational flow design, intent management, and bot-to-agent handover.
Basic understanding of cloud platforms, APIs, and cloud-native application architecture.
Experience supporting product demos, customer workshops, RFP responses, or multiple enterprise client implementations.
Good English communication skills.