Program Consultant cum Learning Advisor

About usFounded in 2011 by Tony Ngo and Don Le, Everest Education ("E2") is dedicated to helping students gain entrance to and thrive in international academic environments. Our mission is to empower learners, one student and one moment at a time.
We deliver personalized learning experiences that inspire confidence, nurture curiosity, and unlock each student's potential.
ResponsibilitiesLead Generation & Prospect Development
Generate leads through marketing campaigns, center activities, partnerships, referrals, community outreach, and proactive prospecting;
Engage and follow up with prospective students and parents across multiple channels to build relationships and maximize enrollment opportunities;
Maintain an accurate lead pipeline by recording interactions, tracking follow-ups, and updating prospect status in internal systems.
Consultations & Enrollment Conversion
Conduct consultations to understand students' learning needs, goals, and challenges; explain program offerings, curriculum pathways, schedules, and learning outcomes;
Coordinate placement tests, recommend suitable programs, and guide families through enrollment while addressing concerns and achieving monthly enrollment targets.
Student Management & Learning Support
Monitor students' academic progress, attendance, and classroom behavior to identify learning gaps and potential concerns early;
Collaborate with parents, teachers, and the Academic team to address academic or behavioral challenges and implement appropriate support plans;
Coordinate student onboarding and class transitions to ensure a smooth start and positive learning experience.
Retention, Re-enrollment & Customer Experience
Build strong relationships with students and parents through timely communication, regular progress updates, and responsive support;
Drive re-enrollment by advising parents on students' progress, upcoming course options, and suitable learning pathways;
Handle inquiries, requests, and complaints promptly and professionally, proactively resolving concerns that may affect satisfaction or lead to student withdrawal;
Monitor student retention, re-enrollment, and satisfaction indicators to identify improvement opportunities and strengthen long-term family relationships;
Collect and analyze parent and student feedback, collaborating with relevant teams to address recurring issues and improve service quality and the overall learning experience.
Operational Coordination
Partner with various internal teams (Sales, Academic, Admin) to ensure smooth transitions between academic quarters and consistent student support;
Support tuition reminders, payment follow-ups, and collection processes in collaboration with the Finance team;
Maintain accurate student records, progress updates, and parent interactions in internal systems;
Support center events and extracurricular activities to strengthen student and parent engagement.
Requirements
At least 2 years of experience in Sales, Business Development, Customer Service, or Student Services, preferably in education industries;
Strong verbal and written communication skills in Vietnamese and English;
Passion for education and helping children succeed;
Proactive, results-driven, and customer-focused, with strong problem-solving and organizational skills;
Detail-oriented, patient, and able to manage multiple priorities;
Basic computer skills, with a willingness to learn new platforms and adopt AI tools to improve productivity and service quality.
Ability to use AI to research leads, personalize communications, identify insights from feedback, standardize and automate processes to improve conversion, ensure efficiency and consistency.
BenefitsCompensation
Competitive base salary and performance-based incentives (enrollment commissions and retention/re-enrollment bonuses per company policy);
Mandatory social insurance is fully paid based on actual base salary;
Phone provided and laptop provided or allowance for work purposes.
Employee Benefits
Welcome kit on your first day;
A voucher for welcome lunch with your team;
A voucher upon passing probation;
Private medical insurance and annual health check;
Support for major life events;
Special discounts for family and friends on E2 courses.
Milestone & Performance Rewards
Sherpa Award for outstanding contributors;
Work anniversaries recognition;
Bi-annual performance bonus.
Work-Life Balance
Unlimited paid-leave policy for full-time employees;
Enjoy approximately 2-week Tet Holiday and 2-day Christmas;
Department outings twice a year;
Weekly Friday Refreshments;
Participating in company-wide events.
Professional Development
Substantial opportunity and training for career development;
Advanced studies support for relevant courses or certifications;
On-the-job training to grow your skills;
Access to internal training and knowledge-sharing sessions.