Project Coordinator (IT Services)

Summary
Golden Owl is looking for a proactive and detail-oriented Project Coordinator to support the planning, execution, and delivery of client projects. You will work closely with cross-functional teams (Developers, Designers, QA, PO, BD, Operations) and directly with clients to ensure projects are delivered on time, within scope, and at the highest quality standards.
This role is ideal for candidates who are organized, communicative, and passionate about project delivery in a fast-paced IT outsourcing environment.
Your Responsibilities
1. Project Planning & Execution
Develop detailed project plans including scope, milestones, resource allocation, and timelines.
Assign and coordinate tasks, ensuring team members understand requirements and deadlines.
Track progress daily, proactively identify risks (delays, scope creep, resource issues), and escalate solutions when needed.
2. Client Communication & Relationship Management
Act as the bridge between clients and internal teams, maintaining strong and transparent communication.
Build trust with clients, gather insights, and propose suitable actions for different scenarios.
Provide regular updates and ensure client expectations are managed effectively.
3. Quality & Risk Management
Monitor deliverables to ensure they meet agreed standards and quality benchmarks.
Identify potential risks early, propose preventive measures, and manage issues before escalation.
Maintain proper project documentation
4. Reporting & Collaboration
Report project status, risks, and blockers to higher managers on a daily/weekly basis.
Ensure smooth collaboration across teams via meetings, emails, Slack, WhatsApp, or other channels.
Maintain a professional and positive working environment within the project team.
Requirement
Must have
Bachelor's degree in International Relations / Foreign Languages / Business / Business Administration/ Management or related fields.
Strong English communication skills (Speaking & Writing skills) (equivalent IELTS 7.0 / TOEIC 900)
Strong communication and interpersonal skills
Excellent organizational and multitasking skills
Ability to adapt in a fast-paced, dynamic environment, client-focused mindset.
Nice to have
Experience in project coordination, account management, or customer support (IT industry experience is an advantage).
Knowledge of project management methodologies (Agile/Scrum is a plus).
Familiarity with project management tools (Jira, Trello, Asana, MS Project, etc.).
Previous experience in IT outsourcing or software development environments.
What we offer
Semi-annual performance reviews with salary adjustments.
12+ days of annual leave, allowances (lunch, parking).
13th month salary.
Monthly team-building & company trip.
Monthly birthday gifts for staff.
Company-sponsored social events and gatherings.
Regular training and knowledge-sharing sessions.
Private health check-ups
Direct exposure to international clients in Singapore, Australia, and Europe.