Quality Assurance Analyst - Customer Service (Japanese Speaking)

- Japanese: JLPT N2 or above.
- English: Intermediate level or above, sufficient for email, reports and workplace communication.
- 2+ years of experience in one or more of the following:
+ Quality Assurance / Quality Monitoring
+ Customer Service
+ Call Center / Contact Center
+ BPO Operations
- Experience in call monitoring, quality evaluation, auditing or process improvement is a strong advantage.
- Strong attention to detail with good analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work independently, manage multiple tasks and meet deadlines.
- Proficient in Microsoft Office, particularly Excel.
- Willing to work on rotating shifts.
- Candidates from Customer Service, Call Center or BPO backgrounds who are looking to transition into Quality Assurance are welcome to apply.
WORKING SCHEDULE
- 5 days/week
- 9 hours/day including 8 working hours + 1-hour break
- Working hours within 7:00 AM - 7:00 PM
- Rotating shifts
WHY JOIN US?
- USD 1,000 - 1,200/month fixed salary
- Monthly performance bonus
- 13th-month salary
- 100% salary during probation
- 14 days of annual leave
- Full Social & Health Insurance + Aon Health Care
- Professional and dynamic international working environment
- Opportunities to work with experienced professionals and leading industry experts
- Career development and advancement opportunities
- Opportunity to build expertise in Quality Assurance, Customer Experience and BPO Operations
- Transparent, collaborative and people-focused workplace culture
- Regular company events and employee engagement & well-being activities
TAKE THE NEXT STEP IN YOUR CAREER
- If you are a Japanese-speaking professional with experience in Customer Service, Call Center, BPO or Quality Assurance and want to grow your career in an international environment, we would love to hear from you.
Apply now and take the next step toward your Quality Assurance career!