QUALITY CONTROL & TRAINING SPECIALIST

JOB DESCRIPTION: QC & TRAINING SPECIALIST
Our mission is to share Vietnamese coffee and culture with curious people everywhere, so we take time to learn about the many farming communities who grow our beans. They are passionate about Vietnamese coffee too, and we want to share their stories, their culture, and their rich heritage with our customers at home and abroad.
Collective Company Limited is committed to building and scaling modern Vietnamese coffee brands that celebrate the country's rich heritage, craftsmanship, and community.
We are always looking for ambitious talent from inside and outside the coffee industry, and so we look forward to having you join us on our journey!
ABOUT THE ROLE
We are seeking a
QC & Training Specialist to lead comprehensive barista training and ensure exceptional coffee quality. This role is crucial for developing internal and external coffee expertise while meticulously maintaining quality standards from raw materials to final products. Join us to elevate coffee knowledge and uphold our commitment to excellence across all aspects of our coffee journey.
WORKING CONDITIONS
1. Working Location
▪ Roastery: 75 No. 2 Street, An Khánh Ward, Hồ Chí Minh City and other locations as assigned by the manager.
2. Working Time:
▪ Working time: From 08.00 am to 05.00 pm - Monday to Friday
▪ Lunch time: From 12.00 pm to 01.00 pm - exclusive of working hours.
DUTIES & RESPONSIBILITIES
1.
Training
· Directly participate in training and guiding customers or internal staff on coffee tasting, espresso extraction, and pour over techniques as requested by the Sales Team.
· Support in developing training processes and content related to coffee quality control.
2. Cupping & Tasting Setup
· Prepare and set up cupping sessions for tasting new raw materials (green coffee beans, cascara) or freshly roasted products.
· Participate in tasting evaluations with the Technical Manager, store cupping documentation and coffee samples for each roast batch.
· Ensure standardized cupping procedures, documentation, and tasting data management.
3. Quality Control at Roastery
· Check quantity and evaluate the quality of incoming raw materials and existing products.
· Develop and maintain quality control SOPs (Standard Operating Procedures) at the roastery and co-packing facilities.
· Directly supervise co-packing facilities and work with them on technical specifications under the guidance of the Head of Coffee.
· Inspect and evaluate the quality of returned/exchanged goods, reporting results to the Head of Coffee.
· Monitor packaging, storage, and overall hygiene processes at the roastery.
· Cleaning and Organizing R&D area everyday.
4. Ad-hoc Tasks
· Perform other duties as assigned by the direct Manager.
REQUIREMENTS
· Prior experience in quality control or assurance, preferably in the food and beverage industry.
· Experienced in setting up and conducting professional Cupping sessions; excellent sensory evaluation skills, particularly in the evaluation of coffee.
· Proficient in tasting techniques (cupping), accurate espresso extraction, and pour over (requires accurate measurement).
· Knowledgeable in hot drinks and brewing techniques.
· Minimum 6 months of experience in training personnel in the coffee industry.
· Proficient in Microsoft Office (Excel, Word, PowerPoint).
· Willingness to work in a high-pressure, hot, and factory/roastery environment.
· Logical thinking, always complete tasks to the highest standard.
BENEFITS
· Internationally oriented work environment with English and Vietnamese as primary languages;
· Coffee farm visits and team building activities, including our monthly Town Hall Breakfast;
· "All you can drink" coffee provided by our star Coffee Guides team;
· Private health insurance and annual health check;
· Two "Family Emergency" days/year for critical moments where your family needs you the most;
· Year-end bonus based on individual and company performance;
· Annual salary reviews and career planning day;
· Relevant training and guidance with regular feedback for improvement;
· Phone and parking allowance upon completion of probation;
· A personal copy of our book, Đặc Đen Đắng: The Vietnamese Coffee Book, upon completion of probation;
· And all additional benefits, rights, and allowances as per the Vietnamese Labor Code.