Receptionist At Sales Gallery

Mô tả Công việc
Position Overview:
The Receptionist is the first point of contact for visitors, customers, agents, and business partners entering the Sales Gallery. This role is responsible for delivering a premium customer experience, managing visitor registration and access control, maintaining the presentation standards of the Sales Gallery, and supporting the sales team with administrative and customer service activities.
Working within a luxury Indochine-inspired Sales Gallery environment, the Receptionist plays a critical role in ensuring all guests receive a professional, warm, and seamless welcome experience aligned with Frasers Property's brand standards.
Responsibilities:
Visitor Reception & Customer Experience
Welcome all visitors, customers, agents, and business partners in a professional manner.
Ensure every visitor receives a luxury hospitality experience consistent with the project's brand image.
Provide basic project information and direct visitors to the appropriate Sales Consultant.
Offer refreshments and assist guests during their visit to the Sales Gallery.
Maintain a professional appearance and positive attitude at all times.
Visitor Registration & Access Control
Verify visitor appointments and registration status prior to granting access to the Sales Gallery.
Ensure all visitors complete required registration procedures according to company procdure.
Manage visitor check-in and check-out processes accurately.
Maintain visitor records and daily attendance reports.
Sales Gallery Operations
Ensure the reception area, meeting rooms, model display areas, and customer waiting lounges are clean, organized, and presentable.
Monitor inventory of hospitality supplies, refreshments, brochures, and marketing materials.
Coordinate replenishment requests with relevant departments.
Report facility issues and follow up on maintenance requests when necessary.
Administrative Support
Answer incoming phone calls and direct inquiries to relevant departments.
Handle customer inquiries and provide timely assistance.
Maintain visitor databases and customer records within the CRM system.
Assist in preparing daily, weekly, and monthly visitor reports.
Support document management, processing office expense claims, and filing activities as assigned.
Event & Sales Support
Assist in organizing sales launches, VIP previews, customer events, and marketing activities.
Coordinate guest registration and attendance tracking during events.
Support Sales Consultants in ensuring smooth customer flow during peak periods.
Assist with customer follow-up scheduling and appointment coordination.
Others
Ensure all assigned tasks are completed accurately and within agreed timelines.
Comply with company policies, procedures, and service standards.
Perform any other duties assigned by the Sales Gallery Manager, Sales Manager, or Management Team