Retail Operation Manager

Manage people, sales department, store operations (TSN Airport, Noi Bai Airport, Cam Ranh Airport, Đà Nẵng Airport) to achieve sales, service, customer satisfaction, and profitability goals. Be responsible of P&L, ensure to achieve sale and profit target.
Ensure store windows and in-store visual merchandising are in line with brand's guideline and the store is maintained in proper housekeeping.
Monitor and ensure the retail store inventory level; replenishment of stock and return cycle is carried out accordingly.
Attend customer complaints and ensure they are tactfully handled.
Communicate company and store direction to staff and prepare action plan in order to drive sales.
Ensure sales events and promotion in accordance to sales plan. Ensure store staff job results by leading, coaching, training, motivating, counseling and disciplining employees; also monitoring job results and providing advice for staff performance improvement.
Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation and all personnel actions.
Ensure that all HR issues are carried out consistently with the company's HR policies and practice.
Ensure staff working schedule, handle and maintain staff discipline.
Submit all monthly store expenses/invoices, sales performance, and other reports to Finance Manager to process the payment.
Build the long-term strategy to help Sales department utilize their most capabilities in achieving set objectives.
Outline and define various sales territories to ensure enough manpower of each shop.
Develop and implement effective solutions for improving sales efficiency and performance.
Develop action plans to increase sales figures.
Manage Visual Merchandising team.
Manage Marketing to finalize the promotion / launching before getting final decision.
Training: Training new and current employees, following company's guideline.
Other tasks as assigned by Management.