Sales Associate

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
We're looking for an enthusiastic and customer-focused Sales Associate to join our team in Ho Chi Minh City, Vietnam. In this role, you will be the face of our organization, delivering exceptional service and driving sales through meaningful customer interactions. You will be responsible for creating a welcoming shopping experience, showcasing our products, and helping customers find exactly what they need. If you're passionate about sales, enjoy working with people, and thrive in a dynamic retail environment, we'd love to hear from you.
Greet customers warmly and provide friendly, attentive service throughout their shopping experience
Demonstrate comprehensive product knowledge and communicate features and benefits effectively to customers
Process sales transactions accurately using point-of-sale systems and handle cash and card payments
Achieve individual and team sales targets through proactive selling and customer engagement
Address customer inquiries, concerns, and complaints with empathy and professionalism, working toward satisfactory resolutions
Maintain organized and visually appealing product displays and store shelves according to company standards
Build positive customer relationships and encourage repeat business through exceptional service
Collaborate with team members to support store operations and create a cohesive work environment
Follow all company policies, procedures, and safety guidelines consistently
Participate in product training and onboarding sessions to stay current with inventory and promotions
Qualifications
Proven customer service experience in a retail or sales environment (1-2 years preferred)
Strong communication skills, both verbal and written, with the ability to engage diverse customers
Excellent interpersonal skills and a genuine passion for helping others
Proficiency with point-of-sale systems and basic computer skills
Demonstrated ability to manage time effectively and prioritize multiple tasks
Cash handling experience and accuracy with financial transactions
Ability to work in a fast-paced environment and adapt to changing priorities
Bilingual capabilities in English and Vietnamese (preferred)
Problem-solving mindset with a focus on customer satisfaction
Professional appearance and demeanor with a positive attitude
Flexibility to work retail hours, including evenings and weekends as needed
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.