Sales Coordinator

 Prepare banquet event orders on a daily basis according to contracts and make necessary amendments according to customer's instruction (written where possible).
 Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
 Welcome and acknowledge all customers, anticipate and address customers' service needs, and thank customers with genuine appreciation.
 Communicate with Food & Beverage Operations and Banquet Dept regarding booking of events.
 Update and provide the prices/quotation, the contract to customer.
 Take customers' detailed inquiries, send out proposals and assist in organizing customers' events in a professional and helpful manner.
 In charge of yield management of banquet venues. Making sure allocation of function room/ venue blocking is according to group size in order to maximize revenue.
 Liaise and maintain with the Purchasing Department and suppliers and raise Purchase Orders/contracts for outside contracting jobs such as banners, backdrop, entertainment, AV equipment, venue rental etc. in order to get the best services and competitive prices.
 Prepare and distribute forecasts with accurate information and revenue on daily/weekly/monthly basis.
 Exceed customers' expectation by understanding customers' needs, provide professional catering or meeting advise and coordinate all function related matters to the finest details through a checklist two days prior to function for a simple function and one week prior for important or function with complicated request.
 Prepare the Evaluation letters to the customers after the functions
 To ensure the billing procedures are carried out efficiently and accurately
 To undertake any other duties assigned by the Sales Manager