Mô tả công việc
I. Key Responsibilities:
1. Sales Tasks:
• Organize and execute tours based on customized client requests as well as the company's signature travel products.
• Identify and develop prospective leads; build and maintain strong, long-term client relationships.
• Consult, pitch, and present the company's diverse range of travel services to potential clients.
2. Customer Relations Tasks:
• Receive and resolve customer complaints efficiently, ensuring all cases are handled fairly and objectively in compliance with corporate regulations and service standards.
• Coordinate with relevant departments to implement crisis management and resolve escalations arising from customer complaints.
• Propose strategic improvements to business processes and related operations to optimize and elevate the company's overall service quality.
• Contribute to service complaint analysis and reports to facilitate service recovery and proactively prevent future crises.
• Consolidate and report customer feedback, complaints, and resolution outcomes to the Management.
• Execute other tasks as assigned by the Line Manager or Board of Directors.
Yêu cầu
II. Job Requirements
1. Professional Qualifications & Experience
• Education: Bachelor's degree or Advanced Diploma in relevant fields: Journalism, Economics, Business Administration, Marketing, Foreign Trade, International Relations, Foreign Languages, etc.
• Experience: Minimum of 2 years of professional experience in the tourism/hospitality industry (Sales, Customer Service, or related roles).
• IT Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Key Skills: Exceptional communication and interpersonal skills.
• Language Proficiency: Native or fluent Vietnamese, and professional proficiency in at least one of the following languages:
- English: TOEIC 650+, a Bachelor's degree in English, or equivalent.
- French: DELF B2+, a Bachelor's degree in French, or equivalent.
- Japanese: JLPT N2+, a Bachelor's degree in Japanese, or equivalent.
*Candidates fluent in two foreign languages are highly preferred.
• Competencies: Ability to work effectively under the guidance of the Line Manager; proactive in proposing innovative ideas to improve work quality.
2. Work Attributes
• Ability to work standard office hours; willingness to work overtime when required.
• Ability to thrive in a high-pressure, fast-paced environment.
• Capable of working independently as well as collaborating effectively within a team.
• Willingness to travel for domestic and international business trips.
III. Benefits & Compensation
• Salary: Competitive and negotiable based on capability.
• Environment: Dynamic, professional, and creative working environment.
• Growth: Ample opportunities for professional training and career advancement.
• Benefits: Full statutory benefits and social insurance in accordance with Vietnamese Labor Law.
IV. Application Dossier
• Notarized Curriculum Vitae (Sơ yếu lý lịch).
• Cover Letter and CV highlighting relevant work history, experience, and core competencies.
• Copies of University/College Degrees and relevant professional certificates.
• Copy of National ID Card / Citizen ID Card.
• Valid Medical Certificate (issued within the last 6 months).
• Two (02) recent passport-sized photos (4 x 6 cm).
Quyền lợi
Thưởng
Lương thưởng tháng 13, Lễ Tết
Chăm sóc sức khoẻ
Được hưởng các chế độ theo quy định của Nhà nước
Đào tạo
Có cơ hội được đào tạo và nâng cao khả năng làm việc của bản thân
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Nhà Hàng - Khách Sạn/Du Lịch > Đại Lý Du Lịch
KỸ NĂNG
Tourism Industry, Sales Executive, Customer Relations, Relationship management and customer care
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- 51 Trương Định, phường Xuân Hòa
- 36 Triệu Việt Vương, phường Bùi Thị Xuân, quận Hai Bà Trưng, Hà Nội
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 09/07/2026
Công ty TNHH DL-TM TÂN ĐÔNG DƯƠNG (Indochina Tourist & Trade Co., LTD.) là công ty dịch vụ du lịch lữ hành với hơn 18 năm kinh nghiệm trong lĩnh vực lữ hành quốc tế, tour, vé máy bay, tư vấn du học, đại lý bảo hiểm, tổ chức biểu diễn nghệ thuật chuyên nghiệp, quảng cáo thương mại,... - Thành viên...
Quy mô công ty
Từ 101 - 500 nhân viên
