Sales Support Officer

1. Sales Support (Order Management): 01
Job Summary
Responsible for maintaining the support function to Sales but is not limited to all aspects
related to regular orders and administrative works so that Sales have more time for field
works and develop new business
Duties and Responsibilities:
• Make stock balance for assigned key accounts by proactive getting them order, then
getting approval from Country Manager, reminding customer to receive goods, solving
failure goods in his/her authorization; support to prepare delivery documents;
• Receive purchase order/ sales order from sales team or customer then proceed those
orders with appropriate departments;
• Create new product code, vendor code, and customer code on system;
• Support sales to compose all documents for approval, quotation, contract;
• Support sales to order gift, calendar, and notebook; even support sales to make list and
order gift for customer;
• Support the others works related when sales team are on field;
• Support sales to sending samples to test periodically.
• Support sales to get data for sales reports;
• Support sales to collect bad debts from customers;
• Other tasks as assigned
2. Sales Support (Supply/ Demand Planning at BU): 01
Duties and Responsibilities:
1. Develop effective forecast models based on industry trends and demand patterns. Conduct Monthly Demand & Supply Review.
2. Analyze available data from demand planning (Forecast accuracy & Bias) to propose/implement solutions to improve demand forecast accuracy.
3. Monitor and report on important changes in sales forecasts both business opportunities and demand-related issues in a timely and effective manner.
4. Keep tracking the company's inventory, maintain enough inventory to meet demands.
5. Analyzing inventory reports and recommend changes the way the company handles inventory if any. Report and tracking Aging Stock Movement.
6. Manage Master Data and Parameters to be input into SAP and extract data from SAP to serve Demand & Supply planning tasks.
7. Responsible for internal transfer & STO process in system with monitor & transport arrangement with transport cost reported & updated.
8. Coordinate with transporters & WH to implement internal transfer plan with tracking & qualifying supplying service.