Mô tả công việc
• Handle daily customer service activities within the assigned customer cluster, including compliance with Standard Operating Procedures (SOPs), shipment reporting, system operations, and customer-specific requirements.
• Understand shipment process flows and operating systems, identify issues, take corrective actions, and continuously improve operational efficiency.
• Coordinate closely with terminal handling teams, nominated agents, and local service providers to ensure smooth cargo handling and timely airfreight dispatch.
• Liaise with customers to provide timely updates, handle inquiries, and resolve complaints effectively.
• Communicate operational and commercial requirements of the branch and its customers to overseas colleagues to ensure operational consistency and customer satisfaction.
• Build and maintain strong customer relationships and enhance customer retention through proactive daily communication.
• Perform data entry, documentation processing, EDI/milestone transmission, and monitor AR activity as well as month-end file closing.
• Achieve assigned KPIs while ensuring full compliance with company procedures and legal requirements.
• Perform other duties as assigned by management.
Yêu cầu
1. Minimum 2 years of experience in Air Customer Service role within the freight forwarding industry.
2. Fluent in English; Chinese proficiency is an advantage
3. Strong written and verbal communication skills.
4. Ability to adapt to changes and perform effectively in a fast-paced environment.
5. Reliable and dependable with a strong sense of responsibility.
6. Accurate, organized, and able to deliver high-quality work
Quyền lợi
Thưởng
13th month Salary, Bonus
Chăm sóc sức khoẻ
Full paid for Social Insurance, Health Insurance
Hoạt động nhóm
Team activities, company outing trip
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Air Freight Experience, Customer Service, logistics documentation, Air Freight Forwarding, Document & Cargo Handling
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- 22nd floor, Leadvisors Tower, 643 Pham Van Dong Street, Co Nhue 1 Ward, Bac Tu Liem District, Hanoi
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 06/08/2026
