Senior Business Development Manager

- Identify and engage prospective partners to form strategic relationships and work with coaches to influence decision makers.
- Develop and negotiate commercial frameworks and KPIs (working with Key Account Management).
- Develop and deliver plans and solutions focusing on growth and managing the new business pipeline.
- Maintain and report pipeline updates to all stakeholders.
- Ensure the accuracy of information in the CRM database on a weekly, bi-weekly, monthly, and quarterly basis.
- Target potential customers through market research and knowledge management of the pipeline.
- Develop a network through DHL BU's and industry leaders as another avenue for prospecting.
- Conduct pricing and develop proposals for new business to achieve commercial targets.
- Manage RFQs and coordinate solution design and operations teams.
- Create value propositions and client presentations to maximize the account's profit and revenue (for new business, i.e., new customers).
- Negotiate key contract clauses and engage regional risk and legal teams in the process.
- Act as the customer's consultant in finding win-win solutions where DHL value can be added.
- Conduct competitive analysis and market research.
- Have market knowledge of potential customers (current incumbents and tenure).
- Perform gap analysis between reality and tendered business.
- Identify additional business or new scope to maximize the customer's portfolio and manage the O2D process.
- Identify key areas for continuous improvement and implement initiatives and solutions to maximize service performance by closely collaborating with the operations team.
- Process BCA and CAP.
- Support regional/global account management teams in developing accounts in other countries by sharing best practices, case studies, and available information.