Senior College Compass Learning Advisor (Customer Service)

STUDENT SERVICES:
•Make weekly calls to update parents about students' performance;
•Contact parents to inform cancellation/schedule change of meetings with counselors;
•Follow up with counselors to understand students' progress;
•Work with parents/students to prepare documents and application components in order to help them achieve the highest results in college/university admission;
•Deal with students/parents' requests/concerns. Produce deferment/refund reports for the finance department;
•Handle students/parents' requests/concerns and student complaints;
•Collaborate with Sales, Academic, Admin, and Marketing departments to organize student activities;
•Support students struggling in college prep programs and counselors with students' behavioral or academic issues;
RE-ENROLLMENT SALES:
•Communicate with parents to get confirmation of re-enrollment registration of existing students;
•Follow up with absent, delayed, and deferred students;
•Follow up with parents to remind them to meet tuition payment deadline;
•Coordinate with other departments to prepare for the new term;
LEADERSHIP:
•Coach and mentor at least 01 Junior staff;
•Provide reports on student progress at the center;
•Collect feedback to present in cross-department projects;
•Organize team-building activities;
•Oversee at least one of the key department projects;
Other tasks assigned by the College Compass Manager.