Senior Customer Service (Education)

Công ty TNHH Manabie Việt Nam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 11/02/2023

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Giới thiệu công ty

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About Manabie:

Manabie offers Total Education. It is our education philosophy, which not only focuses on building a strong academic foundation but also develops cognitive, creative, and emotional skills together with consciousness of social and environmental issues.
Total Education is supported by caring coaches, a strong community of passionate individuals, and engaging content to help our learners gain lifelong skills, awareness, and confidence.
At Manabie, we believe everyone has inner greatness that can be discovered by developing a love for learning, igniting curiosity, and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people, societies, and the natural world can thrive.

Responsibilities:

Responsible for handling students and parents' complaints, feedback,... via phone call or Zalo chat. Communicate effectively and professionally with both students and parents on a regular basis
Responsible for conducting onboarding sessions for new learners via Zoom (2 sessions per week)
Follow up with existing students regarding re-enrolment and payment collection. Monitor re-enrolment rates closely
Collaborate with other departments such as sales and technical team to ensure smooth learner experience
Work with Online Operations Lead about upcoming classes to assign teachers to scheduled classes on the system based on their availability and skills following class assignment policy.

Ensure 100% classes have teachers, including finding substitution in case of annual leave, urgent leave or request by Online Operations Lead
Manage email groups, update teachers' availability & teaching skills on system, and record violations of class denial..
Provides and keeps up with a variety of reports and audits that can be used to gauge how their firm is performing.
Other tasks assigned by Online Operations Lead

Requirements:

Has over 5 years of experience in customer service, course/ program coordination, or the same position in education industry
Bachelor degree
Ability to multitask
Strong attention to detail and maintaining accuracy
Proficient with Microsoft Office/G-Suite or related software

Thông tin chung

Ngày hết hạn: 11/02/2023
Thu nhập: thỏa thuận

Giới thiệu công ty Xem trang công ty

About Manabie : Manabie is an EdTech start-up company on a mission to provide a new style of online & offline merged learning around the world. We provide...Chi tiết About Manabie : Manabie is an EdTech start-up company on a mission to provide a new style of online & offline merged learning around ...

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