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Mô tả công việc
FOTI Markets is seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Support Officer. In this role, you will be the first point of contact for our clients, providing exceptional service and resolving their inquiries efficiently.
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Provide accurate and detailed information about FOTI Markets' products, services, and policies.
Troubleshoot and resolve customer issues, escalating complex problems to the appropriate internal teams when necessary.
Maintain a high level of product knowledge to effectively assist customers.
Document all customer interactions and resolutions in our CRM system.
Identify opportunities to improve the customer experience and contribute to the development of our support processes.
Collaborate with other departments, including sales and technical support, to ensure a seamless customer journey.
Yêu cầu
Experience: 3+ years of experience in a customer-facing support role, preferably within the FinTech, financial services, or trading industry.
Language Skills: Fluency in both written and spoken English is mandatory to communicate with our global client base.
Fluency in another language (Thai, Chinese, Japanese, etc) is a significant plus.
Proven experience in a customer support or similar client-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to multitask and work effectively in a fast-paced environment.
Proficiency with CRM software and other customer support tools.
A passion for delivering exceptional customer service.
Knowledge of financial markets and trading is a plus.
Quyền lợi
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and supportive work environment.
The chance to be part of a dynamic and innovative team in the financial industry.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
- Ngày hết hạn: 10/10/2025
- Thu nhập: 800 - 1,200 USD
Nơi làm việc
- - Hồ Chí Minh: 110-112 Nguyễn Thị Nhung, Hiệp Bình Phước, Thủ Đức, Thủ Đức