Senior QA Engineer / QA Leader

Tóm tắt công việc
BLogic Systems builds POS systems for the U.S. restaurant and bar market. Our product team in Ho Chi Minh City works directly with our US-based team, and our software runs live in restaurants across the United States - quality issues reach real customers immediately.
We are hiring for two levels: a QA Leader to take full charge of product quality, and a Senior QA Engineer to strengthen the team's core. The Leader role is a strategic position for someone with 5+ years of QA experience, including proven experience managing QA teams; strong Senior candidates without management experience are also encouraged to apply for the Senior track.
1. QA Strategy & Quality Management
Define and manage the overall QA strategy, testing standards, processes, and quality roadmap across the entire product line: POS, KDS, Kiosk, Online Ordering, Dashboard, and payment flows.
Own the defect escape rate - the percentage of bugs found by customers, IT Support, or leadership instead of QA. This is your primary KPI.
Ensure consistent testing practices and quality standards across projects and releases.
Establish and enforce release gates: nothing goes to production without meeting clear quality criteria. You have the authority to block a release.
2. Team Management & Leadership
Lead, mentor, and develop the existing QA team; set KPIs and career development plans for each member.
Manage team resources, performance, and hiring.
Build a collaborative, high-performing QA team.
3. Test Planning & Delivery
Manage test planning and execution across functional, regression, integration, system, and UAT testing.
Build and maintain a regression suite for business-critical flows: payment, surcharge / dual pricing, receipt printing, split check, order submission, offline mode, and backward compatibility between POS versions.
Conduct testing on real hardware: POS terminals, payment devices, printers, scales, KDS displays, and handheld devices.
Coordinate QA activities across multiple projects and releases; manage testing priorities, risks, and delivery commitments.
4. Test Automation & Tooling
Build the test automation framework from near zero, reducing our current dependence on manual testing.
Integrate AI tools into the QA workflow: test case generation, log analysis, bug cluster analysis, and automation script development.
Competitive salary for top talent
13th-month salary + performance bonuses.
Annual salary review
Premium health insurance
Access to AI tools for daily work and career growth
Company trip + team building
Free coffee
Professional Development Opportunities (Pluralsight, Udemy Account)