Senior Training Executive_Tommy Hilfiger, Polo Ralph Lauren

Mô tả Công việc
TRAINING ROLE
Identify The Training Needs Of The Organization Through Job Analysis (Store Level), Career Paths (Store Level), And Consultation With Operations Team.
Drive Brand Values And Philosophy Through All Training Activities: Seasonal Update, Brand Orientation, Sales Skills Workshop, & Leadership Skills Training.
Implement Effective, Inspiring, Motivating, And Practical Training Methods: In-Classroom, In-Store, Outdoor...
Effectively Manage The Monthly Allocated Training Budget.
Assess Employees' Standard: Knowledge (Ops, Product & Vm), Sales Skills, And Retail KPIs Performance To Identify What Are The Must Improvement Points.
Receive and Resolve All The Customer Service Feedback From Customers, Operations, and Store Teams.
Continuously Tailor Training Programs Following Demands From The Brand Team To Fit With The Market Changes.
Suggest Training Programs Or Guide Store Staff Recruit More New Loyalty Membership.
Collaborate With the Operations Team To Guide And Train Employees In Skills Related To Loyalty Member Care & Cashier Service.
Select And Manage Resources, Including Working With Both Internal Employees And Training Vendors To Develop And Deliver Training.
RETAIL ROLE
Update Fashion Trends And Fashion-Related News In The World To Store Team And Office Team
Collaborate With the Operations Team To Guide And Train Employees In Skills Related To Loyalty Member Care & Cashier Service.
Take Part In Buying Procedures To Enhancing Brand Insights For The Seasonal Product Training"
Monitor And Comment On Staff's Retail KPIs Standard Every Week And Suggest Training, And Coaching In Time.
Develop CSI (Customer Satisfaction Index) Mechanism Inside The Store For The Customers To Give Feedback About Their Shopping Experiences.
TEAMWORK
Actively Combine And Work As A Team With Other Departments To Understand The Company's Working Culture And Business Orientation.
Effectively Communicate With Team Members, Trainers, And Management.
Actively Engage And Connect With Store Employees Through The Process Of Meeting And
Chatting At Stores And Offices.
REPORT
Weekly W.I.P Update (monitor and update weekly work completion progress).
Weekly Staff's Retail KPIs Review (weekly sales quality tracking of employees).
Monthly Online Testing Recap (staff knowledge quality status).
Monthly Store Check Recap (feedback when checking the quality of staff at the store).
Monthly Training Activities Recap (summary of training activities taking place in the month and plans for the next month).
Monthly KPIs Review with Training Manager.
Quarterly Training Activites Recap.
Every half Year Training Activities Recap.
Yearly Training Activities Recap & Next Year Planning.