Job Purposes:
Direct and optimize end-to-end transportation and distribution operations. This role is accountable for driving operational excellence, managing Profit & Loss (P&L), and fostering a high-performance, safety-first culture within the transport team. The manager serves as the strategic linchpin between operational execution and customer satisfaction, ensuring all activities align with broader commercial growth and profitability targets
Leadership & Operational Excellence
1. Team Leadership & Development: Direct, coach, and develop the transport team while embedding a rigorous safety and compliance culture.
2. Distribution Management: Oversee daily transportation activities, ensuring optimal workload distribution, route scheduling, and resource allocation.
3. Compliance & Risk Management: Enforce strict adherence to environmental regulations, safety standards, and standard operating procedures across all transit activities.
Commercial & Financial Strategy
1. Financial Management: Own the transportation P&L account, oversee budget adherence, and prepare accurate accrual reporting for executive review.
2. Cost Optimization: Architect and implement continuous improvement initiatives to drive down operational costs without compromising service quality.
3. Business Growth Collaboration: Partner closely with
Business Development (BD) and Account Management (AM) teams to construct financial budgets and support commercial expansion strategies.
Stakeholder & Vendor Management
1. Strategic Customer Focus: Serve as the primary escalation point for key customer accounts, ensuring all transportation agreements and service level agreements (SLAs) are executed flawlessly.
2. Vendor Performance: Evaluate external vendor and carrier performance, providing actionable feedback and mandating corrective actions to elevate service delivery.
Performance Analytics: Track, analyze, and report on core transportation KPIs, utilizing data-driven insights to resolve bottlenecks and optimize the supply chain.
Authorities:
1. Customer Resolution: Autonomous authority to resolve complex customer escalations and service issues.
2. Operational Intervention: Dispatch, route, and terminate shipments dynamically to mitigate operational risks.
3. After-Hours Escalation: Engage internal station on-call personnel during critical after-hours situations.
4. Commercial Quoting: Generate and approve pricing and transport quotes as required by business needs.
5. Incident Management: Officially file service failures, report transit delays, and implement immediate contingency plans.
Teams' Objectives:
1. Conduct thorough tracking and tracing of shipments
2. Maintain high-quality documentation and reporting accuracy.
3. Maintain customer SLAs.
