Site Scheduling & Customer Service

Claytons designs, manufactures, supplies, and installs high-quality kitchens, bathrooms, and lifestyle joinery for the Australian building industry. With over 40 years of experience, the company is committed to manufacturing excellence and continuous improvement. Its product offering includes custom joinery and stone benchtops, supported by reliable, responsive customer service across the country.
Job Description
Ensuring all builders dates are entered into our internal systems
Ensuring all builder dates are confirmed via the customers preferred method, email and or phone
Ensure all scheduling exceptions, and rolling date reports are actioned daily Ensuring communication with the builder to firm up inaccurate dates
Reporting to team supervisor on all faults within the department
Innovate new ideas, processes, reports with the guidance of the Group Planner to improve the team's tasks
Communicating with our customers in a professional manner and ensure the team work todays the set lead times within the business
Provide feedback to Team leader and Group Planner on Installer/builder trends
Work close with the scheduling team to ensure all tasks are up to date and completed to a satisfactory standard
Work with all parties involved to ensure the accurate data entry of dates into Claytons system
Working with all parties involved to ensure that our customer's required dates will be meet
Control all local under-mount sink call-ups by effectively liaising with the appropriate internal and external stakeholders to ensure lead times are met
Ensuring all scheduling KPI's are met
Receive orders and code requests from customers, and accurately enter all relevant information into Claytons' system
Requirements:
Bachelor's Degree in any major
Previous experience in Customer Service, Scheduling, Order Entry or Logistics preferred.
Proficient in Microsoft Office Suite, particularly Microsoft Excel.
Strong organisational and attention-to-detail skills.
Good communication and customer service skills.
Punctual, reliable, flexible and adaptable.
Ability to work autonomously and as part of a team.
Motivated, approachable and able to manage multiple tasks.
Ability to work with internal and external stakeholders professionally.
Ability to work with computers for extended periods.
Ability to handle difficult customers professionally.
Benefits:
100% salary during the probation period
Friendly, comfortable, and modern working environment
Fun employee activities and celebrations, including tea breaks, parties, gifts, and special rewards for Women's Day, Men's Day, Halloween, Christmas, Mid-Autumn Festival, Lunar New Year, birthdays, and more.
Personal health insurance
13th-month salary
Annual KPI performance review and salary review
Team building activities
Training and development opportunities
Other benefits in accordance with Company policies and applicable laws
Annual company trips