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Student Recruitment Representative
British University VietnamĐịa điểm làm việc: Hà Nội
Hết hạn: 27/07/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
POSITION PURPOSE
This position is expected to provide high quality and effective performance in recruiting new students to study English, Pathways, and Undergraduate and Postgraduate programmes for British University Vietnam annually. The representative takes charge of the entire student recruitment process, from initial admission planning to programme enrolment of prospective students.
AREAS OF RESPONSIBILITY
1. Student Recruitment
- Actively update information and promote recruitment activities to pre-university English, Foundation, Undergraduate and Post-graduate programmes at BUV
- Provide excellent consultation on course information, campus tour, admission process and policies, entry requirement, scholarship and financial aid opportunities for prospective students/parents/organisations in a professional and timely manner.
- Provide consistent and high-quality follow-up actions by email/phone/online meeting/face-to-face appointments to help prospective students and parents in the application and enrolment process.
- Build and execute an annual admissions plan. Provide high quality, consistent performance, and high conversion rate in the sales process to achieve personal and the team's student recruitment target.
2. Customer Service and Relationship Management
- Provide an excellent level of customer service all the time. Oversee and manage to address the student's and parents' concerns, including documentation and administrative tasks throughout the admission process to guarantee customer satisfaction.
- Build and develop harmonious working relationships with other departments such as Marketing Communication, Admissions Office, Student Service, etc., to follow up and support address any problem in prospective students and parents' recruitment and enrolment process.
- Maintain, generate and effectively develop recruitment sources from professional and personal networks to increase the number of potential leads and enrolments besides leads and database provided by the existing channels of the department.
3. Database Management
- Ensure the prospective student database is updated comprehensively, easy to approach, trackable, reportable and analysable in a timely manner.
- Continuously update and follow CRM's guidelines to master all key system functions and requirements.
- Develop and implement strategies, plans and tactics according to all individual student databases, including email/phone/appointment plans for prospective students/parents.
4. General
- Actively take part and take charge in the organisation's internal, promotion and student recruitment events and seminars, which occasionally be organised during the weekend and in different provinces in Vietnam and overseas.
- Provide periodic market research to update education industry knowledge and trend, especially in the international university market.
- Prepare and submit reports/proposals requested by the Line manager and undertake any other assignments/duties when required by management
This position is expected to provide high quality and effective performance in recruiting new students to study English, Pathways, and Undergraduate and Postgraduate programmes for British University Vietnam annually. The representative takes charge of the entire student recruitment process, from initial admission planning to programme enrolment of prospective students.
AREAS OF RESPONSIBILITY
1. Student Recruitment
- Actively update information and promote recruitment activities to pre-university English, Foundation, Undergraduate and Post-graduate programmes at BUV
- Provide excellent consultation on course information, campus tour, admission process and policies, entry requirement, scholarship and financial aid opportunities for prospective students/parents/organisations in a professional and timely manner.
- Provide consistent and high-quality follow-up actions by email/phone/online meeting/face-to-face appointments to help prospective students and parents in the application and enrolment process.
- Build and execute an annual admissions plan. Provide high quality, consistent performance, and high conversion rate in the sales process to achieve personal and the team's student recruitment target.
2. Customer Service and Relationship Management
- Provide an excellent level of customer service all the time. Oversee and manage to address the student's and parents' concerns, including documentation and administrative tasks throughout the admission process to guarantee customer satisfaction.
- Build and develop harmonious working relationships with other departments such as Marketing Communication, Admissions Office, Student Service, etc., to follow up and support address any problem in prospective students and parents' recruitment and enrolment process.
- Maintain, generate and effectively develop recruitment sources from professional and personal networks to increase the number of potential leads and enrolments besides leads and database provided by the existing channels of the department.
3. Database Management
- Ensure the prospective student database is updated comprehensively, easy to approach, trackable, reportable and analysable in a timely manner.
- Continuously update and follow CRM's guidelines to master all key system functions and requirements.
- Develop and implement strategies, plans and tactics according to all individual student databases, including email/phone/appointment plans for prospective students/parents.
4. General
- Actively take part and take charge in the organisation's internal, promotion and student recruitment events and seminars, which occasionally be organised during the weekend and in different provinces in Vietnam and overseas.
- Provide periodic market research to update education industry knowledge and trend, especially in the international university market.
- Prepare and submit reports/proposals requested by the Line manager and undertake any other assignments/duties when required by management
Yêu cầu công việc
POSITION SPECIFICATIONS
COMPETENCIES (knowledge, skills, and abilities)
Essential
- Vietnamese national
- Holder of a bachelor's degree, preferably in Business, Foreign Languages, or a relevant field
- At least 01 year of proven consultant/sales/customer service experience, preferably in the education sector and related to international higher education, or a proven track record of relevant work experiences demonstrating student recruitment ability
- Excellent selling, consulting and presenting skills, with a strong sales aptitude, customer focus and relationship building
- Proven ability to achieve a high level of attention to detail and information accuracy
- Excellent in working under pressure to meet individual and team targets
- Excellent written and verbal communication skills in both Vietnamese and English
- Computer literacy in MS Office applications (Word, Excel, PowerPoint, Outlook, Teams)
Desirable
- Study background from international universities in Vietnam or oversea universities is an advantage
- Strong research, analytical and problem-solving skills
- Good in planning, organizing and especially executing
- Experience in working with professional database management/CRM systems is an advantage
COMPETENCIES (behavioural)
Essential
- Customer and Service Orientation
- Results Orientation
- Communicating Effectively
- Relationship Building and Networking
- Team work and Collaboration
Desirable
- Problem Solving and Decision Making
- Planning and Organising
- Creative Thinking and Innovation
BENEFITS:
- Highly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;
- 13th month Tet bonus (Vietnamese candidates);
- Annual cost of living adjustment;
- Annual salary increases and bonuses based on performance;
- Recognition & awards programmes;
- 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
- Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
- Education support for staff, spouse and children;
- Relocation allowance to cover visa/flights/initial days accommodation
- Support and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam;
- Transportation support;
- Business travel insurance;
- Flexible working arrangements;
- Various staff events throughout the year (outings, year-end party, sports activities and other events);
- Onsite fitness and sports centre;
- Opportunity to work within a professional and multicultural environment.
COMPETENCIES (knowledge, skills, and abilities)
Essential
- Vietnamese national
- Holder of a bachelor's degree, preferably in Business, Foreign Languages, or a relevant field
- At least 01 year of proven consultant/sales/customer service experience, preferably in the education sector and related to international higher education, or a proven track record of relevant work experiences demonstrating student recruitment ability
- Excellent selling, consulting and presenting skills, with a strong sales aptitude, customer focus and relationship building
- Proven ability to achieve a high level of attention to detail and information accuracy
- Excellent in working under pressure to meet individual and team targets
- Excellent written and verbal communication skills in both Vietnamese and English
- Computer literacy in MS Office applications (Word, Excel, PowerPoint, Outlook, Teams)
Desirable
- Study background from international universities in Vietnam or oversea universities is an advantage
- Strong research, analytical and problem-solving skills
- Good in planning, organizing and especially executing
- Experience in working with professional database management/CRM systems is an advantage
COMPETENCIES (behavioural)
Essential
- Customer and Service Orientation
- Results Orientation
- Communicating Effectively
- Relationship Building and Networking
- Team work and Collaboration
Desirable
- Problem Solving and Decision Making
- Planning and Organising
- Creative Thinking and Innovation
BENEFITS:
- Highly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;
- 13th month Tet bonus (Vietnamese candidates);
- Annual cost of living adjustment;
- Annual salary increases and bonuses based on performance;
- Recognition & awards programmes;
- 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
- Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
- Education support for staff, spouse and children;
- Relocation allowance to cover visa/flights/initial days accommodation
- Support and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam;
- Transportation support;
- Business travel insurance;
- Flexible working arrangements;
- Various staff events throughout the year (outings, year-end party, sports activities and other events);
- Onsite fitness and sports centre;
- Opportunity to work within a professional and multicultural environment.
Quyền lợi được hưởng
Chăm sóc sức khoẻ
Premium Healthcare Insurance
Nghỉ phép có lương
Paid Time Off (Annual leave and Sick leave)
Đào tạo
Training and Development Opportunity
Premium Healthcare Insurance
Nghỉ phép có lương
Paid Time Off (Annual leave and Sick leave)
Đào tạo
Training and Development Opportunity
Thông tin khác
NGÀY ĐĂNG
27/06/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Giáo Dục > Tư Vấn Giáo Dục
KỸ NĂNG
Student Recruiting, Customer Service, Consulting, Selling, English
LĨNH VỰC
Giáo dục/Đào Tạo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
27/06/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Giáo Dục > Tư Vấn Giáo Dục
KỸ NĂNG
Student Recruiting, Customer Service, Consulting, Selling, English
LĨNH VỰC
Giáo dục/Đào Tạo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
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