Tea Sommelier

To curate, manage, and elevate the tea program at Park Hyatt Phu Quoc, creating authentic and memorable tea experiences that celebrate Vietnamese tea heritage, wellness, sustainability, and local storytelling.
Tea Program Management
To curate and continuously improve the tea selection and tea experiences at Herbs & Spice.
To maintain tea quality, storage conditions, and inventory standards.
To collaborate with suppliers in sourcing premium teas and local herbal products.
Guest Experience
To execute and continuously refine signature tea rituals in accordance with outlet standards.
To engage guests through storytelling about tea origins, culture, and wellness benefits.
To recommend tea pairings that complement menu offerings and enhance the dining experience.
Financial Management
• To collaborate with Beverage Manager and Outlet Manager in developing tea pricing strategies and tea menu profitability.
• To monitor tea sales performance and identify opportunities for upselling and revenue growth.
• To ensure accurate POS setup and reporting for all tea products.
• To provide tea sales insights and recommendations to support budgeting and forecasting activities.
Promotional Activities
To support tea-themed events, tastings, and seasonal activations.
To work with Marketing and Culinary teams in creating unique tea experiences.
To promote Herbs & Spice as a destination for tea culture and wellness.
Stock Management
To monitor tea inventory, par stocks, and daily consumption.
To conduct regular stock counts and minimize wastage.
To ensure proper storage and rotation of tea products.
Associate Development
To train and mentor associates on tea knowledge and tea service standards.
To conduct regular briefings and tea tastings.
To foster a culture of tea appreciation within the F&B team.
Customer Service
To create memorable tea experiences aligned with Park Hyatt luxury standards.
To respond professionally to guest feedback and special requests.
To maintain the highest standards of hospitality, presentation, and product knowledge.
Other Duties
To attend training sessions, meetings, and hotel events as required.
To maintain Hyatt grooming standards and food safety compliance.
To perform any other duties assigned by management.