Mô tả công việc
Response & Service Delivery
• Participate in Business Review meetings, present operation results, collect feedbacks and address concerns.
• Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root cause, work out action plan and monitor execution. Serves as the first line of management escalation.
• Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
• Analyzes the business impact and collaborate with different stakeholders to ensure right resources are engaged proactively.
• Drive customer satisfaction when using Microsoft products, and share customer success stories that have positive impact to customers' business.
Team Operation Management
• Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
• Ensure team members follow Microsoft & Itechwx compliance and security policy.
• Identifies potential risks and implement optimized process to mitigate the risks.
• Maintain positive relationship with all team members, drive positive team morale.
• Be professionalism as a Itechwx ambassador, build and protect Itechwx's people and
Yêu cầu
• Fluent in oral English and could use it as work language. Understand Chinese will be score-added.
• Excellent communication skills.
• Have at least 2 years' experience in supervisor role in BPO, customer service industry.
• Have experience in managing the size of 20 experience, can lead the team independently.
• Strong pressure resistance. Can respond quickly to customer and internal needs.
• Having customer service experience, familiar with customer service business will be preferred.
Quyền lợi
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance
Annual Health Checkup
Bảo hiểm xã hội
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Máy tính xách tay
Full working equipment will be provided
Được cấp Máy tính
Xem thêm
Thông tin khác
Xem thêm
Thông tin chung
- Thu nhập: Tới 35tr /tháng
Nơi làm việc
- VISTA Building, 19 Tan Cang St., Thanh My Tay Ward, HCM City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/08/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
