Technical Product Owner

Role Overview

The Technical Product Owner (TPO) for Platform/Common Services is a critical, bridge-building role responsible for driving the adoption, utilization, and enhancement of the enterprise-standard tools and technologies (COM services) across multiple Scrum teams. This role acts as the key liaison between the Architect Committee Subset (ACS) / Solution Architects (SAs) and the Scrum Team Proxy Product Owners (PPOs) to ensure technical governance aligns with business value delivery.

Key Responsibilities

1. Enterprise Tool Adoption & Technical Nurturing

• Facilitate Technical Understanding: Collaborate closely with Solution Architects (SAs) and the ACS to ensure all Scrum teams (PPOs) fully understand the value, capabilities, and business applications of the enterprise-standard tools.
• Promote Governance & Consistency: Actively promote and facilitate the adoption of enterprise-standard tools and technologies to enhance consistency and efficiency across all teams.
• Track & Report Utilization: Partner with SAs to gather and distribute regular Business Utilization Reports (bi-weekly) for key common tools (e.g., DG/Data Modeling Appliance, Workflow, DAP, OCR, Operational Report, Notification) to the PPO community.
• Support & Training Coordination: Coordinate ACS/SA-led training sessions for Technical Architects (TAs) and serve as a first point of contact to gather and escalate technical matters to SAs when PPOs lack technical understanding.
• Technical PoC Support: Assist the ACS team by following up on technical Proof-of-Concepts (PoCs) and tasks, particularly in generating reporting and sharing documentation.

2. Common Service Enhancement & Business Value

• Drive Service Adoption: Follow up on the common services adoption rate and increase awareness through organized sharing sessions with Scrum teams.
• Gather & Prioritize Use Cases: Gather real business use cases from development teams and propose scalable enhancements to improve existing features or introduce new ones.
• Optimize Business Utilization: Collect business use cases and track progress against a checklist to enhance the overall Business Utilization Ratio of COM services.
• Strategic Opportunity Identification: Proactively check each team's business flow to identify potential use cases where enterprise tools can be applied, thereby adding value and efficiency.
• Collaborate for Buy-in: Work with Program Management to involve key stakeholders and enhance team awareness and collaboration regarding COM services adoption.

• Experience: Proven experience in an Agile environment (Scrum), ideally as a Product Owner, Proxy Product Owner, or Technical Product Manager.
• Technical Acumen: Able to understand technical concepts (e.g., architecture, infrastructure, APIs) at a high level and collaborate effectively with development teams to ensure business needs are well translated into technical solutions.
• Communication & Influence: Excellent collaboration and communication skills to navigate and mediate between diverse stakeholders, including Solution Architects, Technical Architects, and Business-focused PPOs.
• Agile Proficiency: Deep understanding of the Product Owner role within Scrum and the ability to define, refine, and prioritize technical and functional requirements.
• Problem-Solving: Ability to handle resistance to change (e.g., POs prioritizing speed over tool standardization) and overcome challenges related to understanding varied team business flows.
  Bonus Points (Familiarity with): Orkes, Google Document AI, Product Fruits, or other enterprise-level middleware/platform services.

At OTSV, work is a self-fulfillment, we encourage staff to leave their comfort zone, think out of the box, and share their ideas without hesitation. As a team, we analyze and evaluate issues objectively to learn quickly from mistakes.

We believe in 'fail quick, success quick' and strive to keep pace with the forefront of technology to digitize ONE's business.

The designs of our offices embrace our culture of being flexible and open. Unlike a conventional office, we have an open concept with different work areas which encourages collaboration, open-mindedness, and spontaneity.

Each work area has its charm and aims to make our staff feel as comfortable in the office as they would feel at home. Have a meet-up at the Café amidst the aroma of coffee!

You will love working here!

• Annual Salary Review & Increment
• 13th-month salary
• Performance Bonus
• Social Security co-contribution based on full gross salary
• Premium health care (Bao Viet Insurance) for employees & dependents (parents or spouse and children)
• Free drinks and snacks
• 17 days of Annual Leave
• Annual health screening reimbursement: 4,700,000 VND/ year
• Training and education sponsorship: 38,000,000VND/year
• Well-being allowance: 13,800,000VND/year