Mô tả công việc
Provide timely and professional support to customers via live chat and email in English.
Assist customers in setting up, configuring, and effectively using our Shopify Apps.
Troubleshoot technical and functional issues, identify root causes, and provide appropriate solutions or workarounds.
Gather necessary information, reproduce reported issues, and escalate complex cases to the Development team when required.
Coordinate with Product and Development teams to ensure customer issues are resolved accurately and efficiently.
Keep customers informed throughout the support process by providing clear updates on the progress and resolution of their requests.
Advise customers on best practices and solutions when using Shopify, eCommerce, and our products.
Document common issues, solutions, and feature requests to help improve internal knowledge bases and support documentation.
Participate in product training, knowledge-sharing sessions, and continuous learning activities.
Perform other tasks assigned by the team or manager when necessary.
Yêu cầu
Available to work remote overnight and weekend shifts (UTC+7) according to the team's weekly schedule. Shift assignments may be adjusted based on operational requirements.
Minimum commitment of 25 hours per week.
Strong English communication skills (IELTS 6.5+ or equivalent preferred), with the ability to communicate clearly, professionally, and empathetically with international customers.
Ability to communicate technical concepts to non-technical customers in a clear and easy-to-understand manner.
Proficient in leveraging AI tools to optimize productivity and streamline workflows.
Strong analytical and problem-solving skills, with the ability to investigate technical issues independently and identify root causes.
Responsible, detail-oriented, proactive, and capable of managing time effectively in a remote working environment.
Quick learner with a willingness to explore new technologies, software products, and technical documentation.
Basic knowledge of HTML/CSS.
Familiarity with JavaScript, browser
Developer Tools (Inspect Element, Console, Network), APIs is a plus.
Nice to have:
Previous experience in Customer Support, Technical Support, Customer Success, or the Technology/eCommerce industry is an advantage.
Experience with Shopify, Magento, or customer support platforms such as Crisp, Zendesk, or Intercom is a plus.
Quyền lợi
Salary: 80,000 VND/hour.
100% remote working environment.
Hands-on experience working with global eCommerce platforms and international merchants.
Improve your English through daily communication with customers worldwide.
Continuous product and technical training.
Work in a young, supportive, and knowledge-driven team.
Opportunity to become a full-time employee based on performance and business needs.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 01:00 đến 07:00)
Thứ 2 - Thứ 6 (từ 02:00 đến 08:00)
Ứng viên chọn một ca làm cố định, cuối tuần theo ca được phân công.
Thông tin chung
Nơi làm việc
- Nước Ngoài:
- Đà Nẵng: (Tất cả phường)
- Bắc Ninh: (Tất cả phường)
- Hưng Yên: (Tất cả phường)
- Hải Phòng: (Tất cả phường)
- Hà Nội: (Tất cả phường)
- Hồ Chí Minh: (Tất cả phường)
- ...và 4 địa điểm khác
- Thu gọn
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 09/09/2026
