Mô tả công việc
• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
OUR IDEAL CANDIDATES:
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong English proficiency (equivalent to IELTS 6.5+), with the ability to communicate confidently and effectively.
• Excellent customer service skills with empathy, patience, and active listening abilities.
• Passion for technology and eagerness to learn and develop within the IT industry.
• Strong problem-solving and analytical thinking skills.
• Ability to work independently as well as collaboratively in a team environment.
• Adaptable and flexible in a fast-paced working environment.
• Willing to work fixed night shifts from 10:00 PM - 7:00 AM (including 1-hour break).
• Working schedule includes 5 shifts per week with 2 flexible days off.
• Willing to work during Tet holidays and public holidays assigned by the manager.
WHY US?
• 100% salary during the probation period.
• Social insurance contribution based on 90% of gross salary.
• Additional 30% night-shift allowance (10:00 PM - 6:00 AM) plus PVI insurance and 500,000 VND meal allowance.
• Comprehensive training and development opportunities.
• 20 days of leave annually, including 12 annual leave days and 8 sick leave days.
• Full working equipment provided.
• Annual health check-up for employees after 6 months of official employment.
• Employee engagement activities including birthday parties and company events.
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave).
Máy tính xách tay
Laptop provided.
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Thông tin khác
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Thông tin chung
- Thu nhập: 18tr-22tr ₫/tháng
Nơi làm việc
- 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Ward, Hanoi City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 19/06/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, JobOKO không đại diện và không có sự liên quan tới doanh nghiệp công ty tnhh itechwx trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của JobOKO.
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