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Mô tả công việc
RESPONSIBILITIES
1. Provide technical support to Microsoft consumers
- Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
- Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
- Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery
- Adhere to service level agreements (SLAs) and performance metrics.
- Proactively identify and escalate critical issues.
- Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance
- Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
- Safeguard customer Personally Identifiable Information (PII) at all times.
- Maintain confidentiality of sensitive information.
Yêu cầu
REQUIREMENTS
1. Technical Skills
- Proven experience in providing technical support to end-users (at least 1 year).
- Strong understanding of Microsoft Windows systems, especially Domain Service or Networking.
- Familiarity with IT troubleshooting methodologies and tools.
2. Communication & Interpersonal Skills
- Excellent written and verbal communication skills in English (fluency required).
- Outstanding customer service skills with a focus on empathy, patience, and active listening.
- Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
3. Professional Attributes
- Passion for technology and a desire to learn and grow within the IT industry.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Adaptability and flexibility to work in a fast-paced environment.
4. Shift Availability: Available to work rotating shifts as determined by the manager.
BENEFITS
- Competitive salary depending on experience
- 90% contribution of the gross salary to social insurance from the company side
- Full salary during the probationary period
- 12 days of annual leave, 8 days of sick leave
- Annual Health Checkup
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
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Thông tin khác
NGÀY ĐĂNG
27/05/2025
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Analytical Skills, Customer Support, Data Security, English, Technical Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Ngày hết hạn: 27/06/2025
- Thu nhập: 18tr-24tr ₫/tháng
Nơi làm việc
- VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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