Technology Service Officer

Information Technology
Work Location
Ho Chi Minh (Ho Tram Commune)
Job LevelExperienced (Non - Manager)
Job TypePermanent
QualificationCollege
Experiences1 - 2 Years
SalaryCompetitive
IndustryIT - Hardware / Network,IT - Software
Deadline to Apply30/09/2026
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Job Description
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other IT team;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Ensuring compliance with health and safety legislation
Perform daily checklist and report to relevant IT team/vendors if there is any issue
Any other duties consistent with the job as directed by management
Job Requirement
Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month.
Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
Sound English communication skills in written and oral forms.
Preferable Qualifications
Previous working experience in Hospitality Industry
Certification on Microsoft Professional Courses and other IT Certifications
Experience in the use of network monitoring tools, remote desktop tools
Excellent leadership skills and teamwork skills
Results oriented, high energy, self-motivated
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
Sound English communication skills in written and oral forms
Job tags:Technology Services Officer